Wilrose Ann Marie Lorilla
Room Service Operator
Quezon City
Summary
Goal oriented, driven and motivated to help organizations thrive. Skilled in prioritizing and completing tasks independently. Extensive experience in microsoft office. Can communicate well in english.
Overview
11
11
years of professional experience
Work History
Room Service Operator
ROYAL CARIBBEAN CRUISE LINE
2019.08 - 2026.03
- Managed room service orders efficiently, ensuring timely delivery to guests across multiple decks.
- Implemented procedures for handling special dietary requests, ensuring personalized care for guests with specific needs.
- Meticulously logged all orders into computer system, reducing errors and ensuring proper charges were applied to guest accounts.
- Handled high-pressure situations professionally, maintaining composure and providing exceptional service during peak times.
- Maintained accurate records of room service transactions, facilitating accurate billing and minimizing discrepancies.
- Delivered exceptional customer service by leveraging extensive product knowledge to create welcoming, positive experiences for every guest.
Legal Secretary
HANJIN SHIPPING COMPANY
2015.05 - 2020.05
- Writing legal documents, such as summonses, motions.
- Conducting research and reading legal articles.
- Answering phone calls, emails, filling, creating and maintaining schedules for lawyers.
- Screened telephone calls and forwarded to appropriate departments.
Call Center Representative
Infocom Technologies
2019.02 - 2019.07
- Managed high-volume inbound calls, ensuring prompt and efficient customer service.
- Resolved customer inquiries through active listening and effective problem-solving techniques.
- Documented interactions in CRM system to maintain accurate records of customer engagements.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Promptly responded to inquiries and requests from prospective customers.
waitress
ROYAL CARIBBEAN CRUISE LINE
2017.04 - 2019.07
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Provides friendly and efficient service at all times, anticipating guest needs and request.
- Set tables according to the instructions of supervisor.
- Replenishes water, coffee, tea, condiments, and other items required to tables.
- Knowledgeable and familiar with the menu and wines being serve.
- Maintain cleanliness of equipments and service stations.
Education
High school diploma -
ABANON NATIONAL HIGH SCHOOL
Pangasinan CityAssociate Degree - undefined
VIRGEN MILAGROSA UNIVERSITY FOUNDATION
San Carlos PangasinanSkills
* Multi-tasking skills
* Problem-solving skills
* Time management
* Excellent communication
* Calm under pressure
* Active listening
* Teamwork skills
Interests
READING BOOKS, VOLLEYBALL, BADMINTON
PERSONAL DETAILS
- Date of birth: July 16, 1991
- Nationality: Filipino
- Visa status: C1D U.S Visa
- Marital status: Single
Timeline
Room Service Operator
ROYAL CARIBBEAN CRUISE LINE
2019.08 - 2026.03
Call Center Representative
Infocom Technologies
2019.02 - 2019.07
waitress
ROYAL CARIBBEAN CRUISE LINE
2017.04 - 2019.07
Legal Secretary
HANJIN SHIPPING COMPANY
2015.05 - 2020.05
Associate Degree - undefined
VIRGEN MILAGROSA UNIVERSITY FOUNDATION
High school diploma -
ABANON NATIONAL HIGH SCHOOL