Wilmyr Abangan
Opol,MSR
Summary
Experienced professional with 8 years in the Hospitality industry, specializing in customer service. During my tenure, I achieved the honor of "Server of the Month" for three consecutive months and was subsequently promoted to a team leader role. I am now seeking opportunities to apply my customer service skills in various companies. Known for being approachable, a team player, and detail-oriented, I am enthusiastic about contributing to a team that values dedication and innovation.
Overview
13
13
years of professional experience
Work History
Barista
Poldo's Seaside Restaurant
Cagayan De Oro, Province Of Misamis Oriental, Philippines
05.2024 - Current
- Crafted specialty coffee beverages, ensuring quality and consistency in every cup.
- Trained new staff on espresso machine operation and customer service protocols.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Provided exceptional customer service, fostering a welcoming atmosphere for patrons.
- Collaborated with kitchen staff to coordinate timely service during peak hours.
- Developed seasonal beverage menus, enhancing customer engagement and sales opportunities.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
Barista cum Waiter
Grand Imperial
Opol, Misamis Oriental
12.2021 - 01.2023
- Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments
- Preparing foods, such as sandwiches or baked goods, and grinding and blending coffee beans, brewing coffee and tea, and serving items to customers
Barista
THE FOUNDRY Cafe
Cagayan de Oro
01.2020 - 03.2020
- Making sure the designated area is spotlessly clean. Taking orders and ringing up
- Grinding coffee beans. Adding artistic designs to the top of a latte. Preparing and serving light food and snacks. Cleaning work areas, coffee machines, and equipment. Creating stock displays
Barista/bartender
Barista Cafe
Maldives
06.2018 - 06.2019
- Prepare or serve hot or cold beverages such as coffee, espresso drinks, blended coffees or teas
- Clean or sanitize work areas, utensils or equipment
Safety officer
Assictco Energy and Industrial Corp
Cagayan de Oro
05.2016 - 01.2018
- Preventing work-related accidents by addressing faulty equipment and electrical cord extensions
- Inspecting site conditions for hazards and establishing procedures to mitigate risks
Bellman
N Hotel
Kauswagan, Cagayan de Oro
03.2014 - 06.2016
- Frequently take on additional duties during busy periods, including assisting valets, cleaning the lobby and preparing rooms
- Responds to inquiries with accurate information regarding location specific features and services
Sales utility clerk
Ace Hardware
Cagayan de Oro, Philippines
10.2013 - 03.2014
- Greet customers when they arrive at the store and ask if they need assistance
- Execute special orders for items that are not in stock or that we do not carry
Room Attendant
Country Village Hotel
Cagayan de Oro
06.2012 - 08.2013
- Responsible for the cleanliness and maintenance of work area including guest rooms, bedrooms, and floor corridors
- Replenish amenities according to operational standards
Education
Bachelor of Science - Hotel and Restaurant Management
Liceo de cagayan university
Kauswagan, Cagayan de Oro03.2010
High school diploma - undefined
Completed Requirements for High School
03.2006
Skills
- Customer Service
- Teamwork
- Time Management
- Leadership
- Adaptability
- Problem-solving
- Exceptional customer service
- Team leadership
- Hospitality service expertise
- Positive and professional
- Customer service
Timeline
Barista
Poldo's Seaside Restaurant
05.2024 - Current
Barista cum Waiter
Grand Imperial
12.2021 - 01.2023
Barista
THE FOUNDRY Cafe
01.2020 - 03.2020
Barista/bartender
Barista Cafe
06.2018 - 06.2019
Safety officer
Assictco Energy and Industrial Corp
05.2016 - 01.2018
Bellman
N Hotel
03.2014 - 06.2016
Sales utility clerk
Ace Hardware
10.2013 - 03.2014
Room Attendant
Country Village Hotel
06.2012 - 08.2013
High school diploma - undefined
Completed Requirements for High School
Bachelor of Science - Hotel and Restaurant Management
Liceo de cagayan university