Wilmyr Abangan
Opol,MSR
Summary
Experienced professional with 8 years in the Hospitality industry, specializing in customer service. During my tenure, I achieved the honor of "Server of the Month" for three consecutive months and was subsequently promoted to a team leader role. I am now seeking opportunities to apply my customer service skills in various companies. Known for being approachable, a team player, and detail-oriented, I am enthusiastic about contributing to a team that values dedication and innovation.
Overview
13
13
years of professional experience
Work History
Barista
Poldo's Seaside Restaurant
05.2024 - Current
- Crafted specialty coffee beverages, ensuring quality and consistency in every cup.
- Trained new staff on espresso machine operation and customer service protocols.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Provided exceptional customer service, fostering a welcoming atmosphere for patrons.
- Collaborated with kitchen staff to coordinate timely service during peak hours.
- Developed seasonal beverage menus, enhancing customer engagement and sales opportunities.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
Barista cum Waiter
Grand Imperial
12.2021 - 01.2023
- Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments
- Preparing foods, such as sandwiches or baked goods, and grinding and blending coffee beans, brewing coffee and tea, and serving items to customers
Barista
THE FOUNDRY Cafe
01.2020 - 03.2020
- Making sure the designated area is spotlessly clean. Taking orders and ringing up
- Grinding coffee beans. Adding artistic designs to the top of a latte. Preparing and serving light food and snacks. Cleaning work areas, coffee machines, and equipment. Creating stock displays
Barista/bartender
Barista Cafe
06.2018 - 06.2019
- Prepare or serve hot or cold beverages such as coffee, espresso drinks, blended coffees or teas
- Clean or sanitize work areas, utensils or equipment
Safety officer
Assictco Energy and Industrial Corp
05.2016 - 01.2018
- Preventing work-related accidents by addressing faulty equipment and electrical cord extensions
- Inspecting site conditions for hazards and establishing procedures to mitigate risks
Bellman
N Hotel
03.2014 - 06.2016
- Frequently take on additional duties during busy periods, including assisting valets, cleaning the lobby and preparing rooms
- Responds to inquiries with accurate information regarding location specific features and services
Sales utility clerk
Ace Hardware
10.2013 - 03.2014
- Greet customers when they arrive at the store and ask if they need assistance
- Execute special orders for items that are not in stock or that we do not carry
Room Attendant
Country Village Hotel
06.2012 - 08.2013
- Responsible for the cleanliness and maintenance of work area including guest rooms, bedrooms, and floor corridors
- Replenish amenities according to operational standards
Education
Bachelor of Science - Hotel and Restaurant Management
Liceo de cagayan university
Kauswagan, Cagayan de Oro03.2010
High school diploma - undefined
Completed Requirements for High School
03.2006
Skills
- Customer Service
- Teamwork
- Time Management
- Leadership
- Adaptability
- Problem-solving
- Exceptional customer service
- Team leadership
- Hospitality service expertise
- Positive and professional
- Customer service
Timeline
Barista
Poldo's Seaside Restaurant
05.2024 - Current
Barista cum Waiter
Grand Imperial
12.2021 - 01.2023
Barista
THE FOUNDRY Cafe
01.2020 - 03.2020
Barista/bartender
Barista Cafe
06.2018 - 06.2019
Safety officer
Assictco Energy and Industrial Corp
05.2016 - 01.2018
Bellman
N Hotel
03.2014 - 06.2016
Sales utility clerk
Ace Hardware
10.2013 - 03.2014
Room Attendant
Country Village Hotel
06.2012 - 08.2013
High school diploma - undefined
Completed Requirements for High School
Bachelor of Science - Hotel and Restaurant Management
Liceo de cagayan university
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