Summary
Overview
Work History
Education
Skills
Timeline
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Wilmer Bolivar

Iloilo City

Summary

Dynamic Virtual Assistant with a proven track record at Pro Click, excelling in email management and calendar coordination. Leveraging strong verbal communication and data entry skills, I enhanced operational efficiency and client satisfaction. Proven track record in managing schedules, organizing digital files, and handling customer inquiries with precision. Known for collaboration, reliability, and flexibility in dynamic environments, with expertise in time management and communication.

Overview

9
9
years of professional experience

Work History

Virtual Assistant

Pro Click
04.2023 - 04.2025
  • Monitored emails, organized inbox, and prioritized messages for supervisor and clients.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Facilitated smooth operations with proficient data entry and document management for various projects.
  • Managing and facilitating online reservations for various services including travel, accommodations or events.
  • Ordered gifts for clients for holidays and in recognition of special accomplishments.

Technical Support Representative

Asurion
08.2021 - 01.2023
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.

Customer Service Representative

Iqor Philippines
04.2018 - 08.2021
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Customer Care Representative

Teletech Iloilo
05.2016 - 07.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential.
  • Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.

Education

Bachelor of Science - Information Technology

Guimaras State College
Guimaras
04-2009

Skills

  • Customer service
  • Calendar management
  • Data entry
  • Microsoft office
  • Document preparation
  • Travel arrangements
  • Verbal and written communication
  • Internet research
  • Email management
  • Online scheduling

Timeline

Virtual Assistant

Pro Click
04.2023 - 04.2025

Technical Support Representative

Asurion
08.2021 - 01.2023

Customer Service Representative

Iqor Philippines
04.2018 - 08.2021

Customer Care Representative

Teletech Iloilo
05.2016 - 07.2018

Bachelor of Science - Information Technology

Guimaras State College

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Wilmer Bolivar