Summary
Overview
Work History
Education
Skills
Timeline
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WILMEA R. WHITE

Dispatcher/ Carrier Sales Agent
Cebu City

Summary

Dedicated and results-driven customer service professional with nearly 6 years of experience in the BPO industry, supporting clients across the USA and Canada. Known for strong communication skills, adaptability, and a commitment to delivering high-quality service. Eager to take on new challenges that foster personal and professional growth. Values time management, integrity, and professionalism in every aspect of work.

Overview

7
7
years of professional experience
5
5
years of post-secondary education

Work History

Dispatcher/Carrier Sales Representative

FREELANCE
11.2023 - 06.2025


  • DAT
  • Macropoint & Trucker Tools
  • Outlook, MS Teams
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 4 fleet vehicles.
  • Track & Trace

Assistant Freight Broker

Schneider National Logistics Company
04.2022 - 09.2023
  • Company Overview: EXL I 2 Quad Bldg. Cardinal Rosales Ave, Cebu Business Park,6000 Cebu City, Philippines
  • 3PL/Track&Trace/Sales - Help cargo owners ship their goods securely and efficiently. Connect shippers with carriers, and then help navigate and coordinate the many moving parts of the supply chain to ensure that cargo gets safely to its destination.

Technical Support Representative

Ring: Home Security Cameras by Amazon
05.2019 - 06.2021
  • Company Overview: TELEPERFORMANCE Insular Life Cebu Business Centre, Mindanao Ave. Corner Biliran Rd, Cebu Business Park Cebu City, Philippines 6000
  • Assisting customers and maintaining their security camera systems, ensuring that all components are functioning correctly and providing technical expertise and support for camera operators. Responsible for calibrating camera systems, troubleshooting problems and performing minor repairs.

Technical Support Representative

Ring: Home Security Cameras by Amazon
05.2019 - 06.2021
  • Company Overview: TELEPERFORMANCE Insular Life Cebu Business Centre, Mindanao Ave. Corner Biliran Rd, Cebu Business Park Cebu City, Philippines 6000
  • Assisting customers and maintaining their security camera systems, ensuring that all components are functioning correctly and providing technical expertise and support for camera operators. Responsible for calibrating camera systems, troubleshooting problems and performing minor repairs.

Customer Service Representative

HBC - Saks Fifth Avenue/Lord&Taylor
06.2018 - 04.2019
  • Company Overview: TECHMAHINDRA 7th Floor Eblock3 Geonzon St., IT Park Lahug, Cebu City Philippines 6000
  • Help customers with complaints and questions, give customers information about products and services, take orders, and process returns and refunds.

Education

Bachelor of Science - Social Work

St. Theresa’s College
Cebu City, Province Of Cebu, Philippines
01.2015 - 01.2017

Bachelor of Science - Hotel & Restaurant Management

University of Cebu
Cebu City, Province Of Cebu, Philippines
01.2018 - 01.2021

Skills

Work order management

Dispatch coordination

Customer service

Call handling

Multitasking

Timeline

Dispatcher/Carrier Sales Representative

FREELANCE
11.2023 - 06.2025

Assistant Freight Broker

Schneider National Logistics Company
04.2022 - 09.2023

Technical Support Representative

Ring: Home Security Cameras by Amazon
05.2019 - 06.2021

Technical Support Representative

Ring: Home Security Cameras by Amazon
05.2019 - 06.2021

Customer Service Representative

HBC - Saks Fifth Avenue/Lord&Taylor
06.2018 - 04.2019

Bachelor of Science - Hotel & Restaurant Management

University of Cebu
01.2018 - 01.2021

Bachelor of Science - Social Work

St. Theresa’s College
01.2015 - 01.2017

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WILMEA R. WHITEDispatcher/ Carrier Sales Agent