Wilma Salazar
Mabalacat City
Summary
Dynamic and dedicated professional with extensive experience at Side Griller Restaurant, excelling in customer service and strong multitasking abilities. Proven track record of enhancing guest experiences through attention to detail and effective team collaboration. Adept at resolving issues promptly, ensuring satisfaction even in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Waitress
Side Griller Restaurant
05.2022 - 04.2026
- Provided exceptional customer service in fast-paced dining environment.
- Processed orders accurately and efficiently using point-of-sale system.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely delivery of meals.
- Assisted in training new team members on service standards and procedures.
- Managed multiple tables simultaneously while ensuring guest satisfaction.
- Adapted to changing priorities during peak service hours to maintain workflow efficiency.
- Resolved customer complaints promptly, fostering positive dining experiences.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Trained and mentored new staff on restaurant protocols and customer engagement techniques.
- Collaborated with kitchen staff to ensure timely delivery of orders, maintaining high quality standards.
- Resolved customer complaints effectively, turning negative experiences into positive outcomes.
Promo Personnel
Heinzt Infant Prime Source Inc.
02.2017 - 03.2019
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Education
High School Diploma -
Holy Child Academy
Pagadian City03.1997
Skills
Customer service
Strong multitasking
Greeting guests
Team collaboration
Cleanliness
Attention to detail
Order taking
Timeline
Waitress
Side Griller Restaurant
05.2022 - 04.2026
Promo Personnel
Heinzt Infant Prime Source Inc.
02.2017 - 03.2019
High School Diploma -
Holy Child Academy