Wilma Lim
Customer Service Representative
Iloilo,Oton
Summary
Experienced Customer Service Representative with 9 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Crawford & Company
07.2020 - Current
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations
Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients
Customer Service Representative
Teletech Iloilo
09.2011 - 04.2018
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - Information Technology
STI College
Iloilo, Mission Rd, Jaro, Iloilo City, 5000 04.2001 -
Skills
Customer Service
Timeline
Customer Service Representative
Crawford & Company
07.2020 - Current
Customer Service Representative
Teletech Iloilo
09.2011 - 04.2018
Bachelor of Science - Information Technology
STI College
04.2001 -
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