WILMA DIZON DIMACULANGAN

Supported customers in completing orders.

Highlighted multiple menu items for customer consideration.

Increased revenue through strategic upselling.

• Increased first-call resolution rates with thorough troubleshooting and problem-solving skills.
• To track progress on open cases and ensure timely follow-ups, diligently documented all interactions with customers in CRM system.
• Developed strong relationships with clients through consistent communication and follow-up procedures, fostering trust and loyalty.
• For faster query resolution, collaborated with internal resources such as engineering departments when needed.
• Improved team performance by sharing technical knowledge and best practices during training sessions.
• Collaborated with cross-functional teams to address complex technical problems, ensuring timely resolutions for customers.
• To enhance self-service options for customers, created easy-to-follow guides addressing common technical inquiries.

• Addressed customer issues with understanding, leading to enhanced loyalty.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Contributed to sales growth by upselling products and services based on individual customer requirements.

• Assisted call-in customers with questions and orders.
• Built strong relationships with clients through attentive service, leading to repeat business and referrals.
• Improved sales revenue with effective communication of product features, benefits, and promotions.
• Emphasized product specifications to meet customer needs.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Verified delivery schedules and processes.
• Increased customer satisfaction by addressing and resolving issues promptly and professionally.

• Conducted interviews with participants to assess eligibility.
• Promptly corresponded with applicants and coordinated and conducted interviews.
• Coded data from participant interviews.
• Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.

• Built relationships with customers to encourage repeat business.
• Solved customer challenges by offering relevant products and services.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Answered customer questions about sizing, accessories, and merchandise care.