Willy Oliver Bautista
Operations Manager
Abulug, Province of Cagayan
Summary
- Assistant Bookkeeper with advanced level financial record keeping experience of difficult, complex nature. People person with great communication skills, passionate about bookkeeping, and solving problems. Thorough knowledge of modern methods used in keeping and checking financial records and reports Professional with strong background in financial record-keeping and administrative tasks. Proven ability to manage accounts, process transactions, and perform reconciliations with high accuracy. Known for effective collaboration and adaptability in dynamic environments. Reliable team contributor with skills in QuickBooks, Excel, and general ledger maintenance. Financial professional prepared for comprehensive bookkeeping responsibilities with strong track record in maintaining accurate financial records. Proven ability to manage accounts, reconcile discrepancies, and support financial reporting. Highly collaborative team player who adapts to changing needs and consistently delivers reliable results.
- Experienced Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service. Experienced with assessing loan applications and determining creditworthiness. Utilizes comprehensive financial knowledge to guide clients through loan process. Strong understanding of regulatory compliance and risk assessment. Professional with solid background in financial industry, prepared for this role. Skilled in loan assessment, risk analysis, and customer service, ensuring optimal client satisfaction and compliance. Strong focus on team collaboration and adaptability, enabling effective response to changing business needs. Reliable and results-driven, consistently contributing to organizational success.
Overview
22
22
years of professional experience
6
6
Years in Hotel
Work History
Operations Manager
JBC Hotel
Abulug (Remote)
06.2025 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and implemented strategies to maximize customer satisfaction.
- Facilitated smooth collaboration between departments through clear communication channels.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Operations Supervisor
Karibu Farmside Resort
Abulug, Province Of Cagayan, Philippines (Remote)
01.2022 - 06.2023
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Bookkeeping Assistant
Rural Bank of Luna (Apayao), Incorporated
Luna, Apayao (Remote)
01.2014 - 02.2017
- Organized digital filing systems for easy retrieval of historical financial documents during audits or annual reviews.
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Maintained strict confidentiality with sensitive financial information, upholding ethical standards in all professional interactions.
- Validated and recorded invoices and resolved discrepancies with vendors.
Loan Officer
Rural Bank of Luna (Apayao), Incorporated
Abulug, Province Of Cagayan, Philippines (Remote)
07.2003 - 01.2014
- Submitted loan applications to underwriter for verification and recommendations.
- Developed strong relationships with customers through high levels of customer service.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
Education
No Degree - Basic Rural Banking Course
Banko Sentral Ng Pilipinas Institute
Malate, Metro Manila, Philippines 04.2001 -
Bachelor of Science - Commerce Major in Business Management
University of Baguio
Baguio City, Province Of Benguet, Philippines 04.2001 -
Skills
Operational efficiency management
Effective problem resolution
Client support
Performance evaluation
Loan servicing
Loans
Credit analysis
Client relations
Banking
Friendly
Documentation review
Credit
Credit scoring
Debt restructuring
Bilingual in [language]
Application status reviews
Computer Literate
Timeline
Operations Manager
JBC Hotel
06.2025 - Current
Operations Supervisor
Karibu Farmside Resort
01.2022 - 06.2023
Bookkeeping Assistant
Rural Bank of Luna (Apayao), Incorporated
01.2014 - 02.2017
Loan Officer
Rural Bank of Luna (Apayao), Incorporated
07.2003 - 01.2014
No Degree - Basic Rural Banking Course
Banko Sentral Ng Pilipinas Institute
04.2001 -
Bachelor of Science - Commerce Major in Business Management
University of Baguio
04.2001 -