WILLY JAY ENCINA
Sampaguita St. Silangang Mayao Lucena City
Summary
Dynamic and guest-focused professional with proven expertise in streamlining order-taking and enhancing customer satisfaction at prestigious establishments like AShark Club 白鲨会所. Skilled in multitasking and social perceptiveness, adept at managing high-pressure situations and delivering efficient service. Achieved significant reductions in wait times through effective communication and process optimization.
Overview
4
4
years of professional experience
Work History
Hotel Waiter
AShark Club 白鲨会所
09.2018 - 08.2021
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
Waiter
Hai Shin Lou
12.2017 - 08.2018
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
Bachelor of Science - Hotel & Restaurant Services
City University of Pasay
Pasadeña St., F.B. Harrison, PasayNo Degree - High School
Pasay City North High School
Tramo, Pasay, 1300 Metro Manila04-2013
Epifanio Delos Santos Elementary School
Barangay 54, Tramo Street, Pasay City, 1300, Metro04-2009
Skills
- Social perceptiveness
- Reservation management
* Order taking
Memory retention
Table setting
Food presentation
Timeline
Hotel Waiter
AShark Club 白鲨会所
09.2018 - 08.2021
Waiter
Hai Shin Lou
12.2017 - 08.2018
Bachelor of Science - Hotel & Restaurant Services
City University of Pasay
No Degree - High School
Pasay City North High School
Epifanio Delos Santos Elementary School
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