Summary
Overview
Work History
Education
Skills
Timeline
Generic

WILLY JAY ENCINA

Sampaguita St. Silangang Mayao Lucena City

Summary

Dynamic and guest-focused professional with proven expertise in streamlining order-taking and enhancing customer satisfaction at prestigious establishments like AShark Club 白鲨会所. Skilled in multitasking and social perceptiveness, adept at managing high-pressure situations and delivering efficient service. Achieved significant reductions in wait times through effective communication and process optimization.

Overview

4
4
years of professional experience

Work History

Hotel Waiter

AShark Club 白鲨会所
2nd Floor, Golden Phoenix Hotel Manila,, Oceanair
09.2018 - 08.2021
  • Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
  • Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
  • Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
  • Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.

Waiter

Hai Shin Lou
810 Antonio Arnaiz Ave, Village, Makati, 1223
12.2017 - 08.2018
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Education

Bachelor of Science - Hotel & Restaurant Services

City University of Pasay
Pasadeña St., F.B. Harrison, Pasay

No Degree - High School

Pasay City North High School
Tramo, Pasay, 1300 Metro Manila
04-2013

Epifanio Delos Santos Elementary School
Barangay 54, Tramo Street, Pasay City, 1300, Metro
04-2009

Skills

    * Order taking

  • Social perceptiveness
  • Reservation management

    Memory retention

    Table setting

    Food presentation

Timeline

Hotel Waiter

AShark Club 白鲨会所
09.2018 - 08.2021

Waiter

Hai Shin Lou
12.2017 - 08.2018

Bachelor of Science - Hotel & Restaurant Services

City University of Pasay

No Degree - High School

Pasay City North High School

Epifanio Delos Santos Elementary School
WILLY JAY ENCINA