Willy Ledason
Angeles City, Province of Pampanga,PAM
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Senior Desktop Support Engineer
Systemantech
06.2023 - 01.2025
- Provided first-line technical support for end-users by diagnosing and resolving hardware, software, and network-related issues.
- Installed, configured, and maintained desktop systems, printers, and other peripherals to ensure smooth functionality.
- Monitored and maintained IT inventory, including tracking hardware and software assets.
- Ensured seamless IT operations by implementing and monitoring system updates, patches, and software upgrades.
- Collaborated with IT infrastructure teams to identify and resolve systemic issues affecting productivity.
- Delivered excellent customer service while addressing technical concerns in-person, via phone, and through remote support tools.
Network Administrator Trainee (Internship)
Cloudstaff
02.2023 - 05.2023
- Provide network support to end-users, troubleshooting connectivity issues, assisting with network access, and addressing common network problems.
- Monitor network performance and identify any issues that may arise. We use various network monitoring tools to ensure that the network is running efficiently.
- Assist in configuring network devices such as routers, switches, firewalls, and access points. Set up IP addresses, subnets, VLANs, and routing protocols.
- Assist in implementing network security measures, monitoring logs, and enforcing policies for a secure network environment.
Education
Bachelor of Science - Information Technology
Republic Central Colleges
Angeles City, Pampanga06-2023
Skills
- Microsoft 365
- Active Directory management
- Remote support
- Hardware and software troubleshooting
- Windows operating system
- VPN management
- Teamwork and collaboration
- Organizational skills
Timeline
Senior Desktop Support Engineer
Systemantech
06.2023 - 01.2025
Network Administrator Trainee (Internship)
Cloudstaff
02.2023 - 05.2023
Bachelor of Science - Information Technology
Republic Central Colleges
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