Willy Conde
Senior Facilities Coordinator
Daanbantayan
Summary
Dynamic facilities management professional with a proven track record in optimizing operations and maintenance for complex facilities. Over 14 years’ combined experience in facilities, hospitality, and operations management. Expertise in leading diverse teams and efficiently managing resources to cultivate a collaborative environment that drives organizational success. Recognized for adaptability and a commitment to delivering high-quality results in fast-paced and evolving conditions. Passionate about implementing innovative solutions that enhance operational efficiency and support strategic objectives.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
Senior Facilities Coordinator (Amazon Account)
JLL
04.2023 - 11.2025
- Oversee daily site operations in alignment with Amazon operational standards and JLL processes.
- Manage preventive and corrective maintenance programs, vendor performance, and workplace services.
- Support HSSE compliance through audits, risk assessments, and continuous monitoring.
- Act as Officer-in-Charge during Facilities Manager absences, handling escalations and service delivery.
- Served as point of contact for internal and external customers seeking support and information.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Advocated for facility improvements that positively impacted employee morale and productivity, resulting in a more engaged workforce.
- Ensured a safe working environment by conducting regular safety audits and addressing potential hazards promptly.
- Coordinate site projects including renovations, restroom refurbishments, and space utilization initiatives.
- Maintain stakeholder engagement through regular reporting and proactive issue resolution.
- Track budgets, procurement compliance, and facilities-related inventory.
Duty Manager
Accor Group of Hotels
10.2022 - 12.2022
- Managed all operational areas ensuring that all guests and visitors are met, guests’ satisfaction is maintained across their entire stay.
- Initiated plans to improve customers relations, quality standards, and service efficiency.
- Improved staffing during busy periods by creating employee schedules and monitoring callouts.
- Handles and resolves guest complaints.
- Conduct daily handover briefing at the beginning of each shift.
- Checked and action traces in HMS on arrival and departure as well as setting traces sensibly at all times.
- Demonstrated a full understanding and knowledge of all in-house services, facilities, amenities and function.
- Ensures that the reports and the statistics are prepared and distributed as required.
- Ensuring that Health and Safety measures regulations must be strictly followed.
- Performing night audits.
- Ensuring Guests and Staff information or transactions are kept confidential during or after employment with the company.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
DMS Supervisor
Iron Mountain Phil.
04.2022 - 08.2022
- Supervised and coordinated team to provide guidance and support and maximize performance to our DIGICUR Project with the client.
- Drove performance and process improvements by performing frequent evaluations of business operations, current procedures and personnel actions.
- Collaborated with upper management to improve productivity of operations.
- Coached staff on strategies to enhance performance and improve the right attitude.
- Developed and implemented new procedures and policies to improve operational productivity.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Store Manager/Duty Manager
The Coffee Bean & Tea Leaf
09.2015 - 12.2021
- Created a positive work environment for employees and delivered exceptional customer service.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with a friendly and knowledgeable approach.
- Took care of customer problems escalated by other staff members.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Delegated work to staff, setting priorities and goals.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Bar Attendant (Part Time)
Marini's on 57
03.2014 - 06.2015
- Collected and processed payments via cash and credit card.
- Build excellent relationships with guests to achieve repeat business.
- Delivered high-quality beverages in a fast-paced, customer-centered setting.
- Anticipated guest needs, refilled drinks and cleared empty glasses.
- Demonstrated menu knowledge by enthusiastically making recommendations.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Studied bartenders to learn recipes for different mixed cocktails.
- Learned how to make wide variety of mixed drinks.
- Checked ID cards and verified bar guests were of legal age.
Front Desk Supervisor
Pan Pacific Hotel KLIA
01.2011 - 03.2014
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Collected room deposits, fees, and payments.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
- Scheduled and assigned daily work and activities for team members.
- Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
- Developed strong working relationships with other departments within the hotel, fostering efficient communication channels between teams.
- Maintained accurate financial records by balancing cash drawers daily and conducting regular audits of transactions at the front desk area.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
- Ensured compliance with safety protocols at the front desk area, contributing to a secure environment for both guests and staff members.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Supported sales efforts by promoting hotel facilities and services during interactions with potential clients or guests.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Education
Bachelor of Science - Hotel, Restaurant Services And Tourism
Cebu Technological University
04.2001 -
Skills
Facilities Operations
Certification
Certified SO2 Basic Occupational Safety and Health (BOSH), SMVP - May 19 - 28, 2022
Timeline
Certified Standard First Aid & Basic Life Support-Cardiopulmonary Resuscitation with AED, Trainovate - August 27 - 30, 2024
08-2024
Senior Facilities Coordinator (Amazon Account)
JLL
04.2023 - 11.2025
Duty Manager
Accor Group of Hotels
10.2022 - 12.2022
Certified SO2 Basic Occupational Safety and Health (BOSH), SMVP - May 19 - 28, 2022
05-2022
DMS Supervisor
Iron Mountain Phil.
04.2022 - 08.2022
Store Manager/Duty Manager
The Coffee Bean & Tea Leaf
09.2015 - 12.2021
Bar Attendant (Part Time)
Marini's on 57
03.2014 - 06.2015
Front Desk Supervisor
Pan Pacific Hotel KLIA
01.2011 - 03.2014
Bachelor of Science - Hotel, Restaurant Services And Tourism
Cebu Technological University
04.2001 -