William Miguel Berbenzana
Bacolod,NEC
Summary
Analytical professional with a solid foundation in IT troubleshooting and advanced computer proficiency. Committed to leveraging critical thinking and problem-solving skills to improve systems and enhance user experience.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Social Media Manager
Calm 23 KTV
Bacolod City, Province Of Negros Occidental, Philippines
08.2024 - Current
- Developed and implemented social media strategies to enhance brand visibility.
- Created engaging content tailored for various platforms, including Instagram and Facebook.
- Monitored social media trends and audience engagement metrics to inform strategy adjustments.
- Managed online community interactions, fostering positive relationships with followers and customers.
- Analyzed performance data to optimize content reach and engagement strategies effectively.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
Writer
The Eagle Publication (Colegio San Agustin - Bacolod)
Bacolod City, Province Of Negros Occidental, Philippines
09.2024 - 05.2026
- Researched and composed articles on relevant topics to engage student readership.
- Collaborated with editorial team to ensure cohesive content quality across publications.
- Developed creative concepts for features that highlighted school events and achievements.
- Assisted in managing publication schedules to streamline workflow and meet deadlines.
- Adapted writing style to suit diverse audiences, enhancing overall reader engagement.
- Conducted interviews with students and faculty to gather insights for compelling narratives.
- Maintained organized archives of published work for future reference and curriculum support.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms.
- Interviewed individuals by phone, video chat and in-person to write news stories.
- Generated ideas for new content series or formats based on audience interests and market trends.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Conducted thorough research on diverse topics, producing well-informed pieces that resonated with readers.
- Adapted writing styles based on different platforms such as social media, blog posts, and print materials.
- Developed engaging articles for online publications, resulting in increased readership and social media shares.
Programmer
Negros Electric Power Corporation (NEPC)
Bacolod City, Province Of Negros Occidental, Philippines
01.2026 - 04.2026
- Collaborated with cross-functional teams to troubleshoot and resolve technical issues in systems.
- Conducted code reviews to ensure quality standards and adherence to best practices.
- Implemented automated testing procedures, enhancing reliability of software applications.
- Analyzed system performance metrics, identifying areas for enhancement and optimization.
- Designed user-friendly interfaces for internal applications, improving user engagement and satisfaction.
Intern
Negros Electric Power Corporation
Bacolod City, Province Of Negros Occidental, Philippines
01.2026 - 04.2026
- Assisted in data collection and analysis for energy consumption reports.
- Supported daily operations by monitoring equipment performance and efficiency.
- Collaborated with team members to troubleshoot electrical systems and resolve issues.
- Sorted and organized files, spreadsheets, and reports.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Created an Inventory System to manage and support equipment, software, and contract logs.
Coder
Order of the Phoenix (Gaming Community for Gamers)
Remote
09.2024 - 07.2025
- Developed and maintained code for community gaming platforms.
- Collaborated with team members to troubleshoot and resolve technical issues.
- Assisted in the integration of new features based on user feedback.
- Documented coding processes and system updates for future reference.
Online Typist
Order of the Phoenix (Discord Community for Gamers)
Remote
09.2024 - 07.2025
- Transcribed and formatted documents to ensure clarity and readability for community members.
- Assisted in managing Discord channels, fostering effective communication among gamers.
- Responded promptly to member inquiries, enhancing user engagement and satisfaction.
- Maintained organized records of community activities and events for easy access.
- Adapted quickly to new tools and platforms, contributing to seamless workflow transitions.
- Supported content creation by proofreading and editing materials before publication.
Project Assistant - Remote
Order of the Phoenix (Discord Community for Gamers)
Remote
09.2024 - 07.2025
- Coordinated community engagement initiatives to enhance member interaction and participation.
- Assisted in developing and implementing project plans for community events and activities.
- Managed communication channels, ensuring timely updates and responses to member inquiries.
- Supported event logistics by organizing schedules, resources, and participant information.
- Facilitated feedback collection from members to improve community offerings and experiences.
- Conducted research on gaming trends to inform content creation and community discussions.
- Collaborated with team members to streamline processes for project execution and reporting.
- Enhanced team communication by scheduling regular meetings, preparing agendas, and taking detailed minutes.
- Streamlined project management by organizing and maintaining digital files for easy access and collaboration.
- Researched and analyzed data to support project-related decisions.
Assistant Manager
Looking for Sponsor (LFS) (Esports Team)
Remote
06.2022 - 12.2022
- Led esports team operations, enhancing collaboration and communication across departments.
- Developed training programs for new team members, improving onboarding efficiency and retention.
- Coordinated event logistics, ensuring seamless execution of tournaments and promotional activities.
- Managed social media campaigns, increasing engagement and brand visibility within the gaming community.
- Oversaw budget management for events, optimizing resource allocation to maximize impact and return on investment.
- Mentored junior staff on operational best practices, promoting professional growth and team cohesion.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
Bachelor of Science - Information Technology
Colegio San Agustin - Bacolod
Bacolod05-2026
Skills
- Verbal and written communication
- Critical thinking
- IT troubleshooting
- Problem-solving skills
- Information security
- End user support
- IT risk management
- Excellent interpersonal skills
- Advanced computer proficiency
- Document management
- Presentations
- Cybersecurity expertise
Accomplishments
- Resolved product issue through consumer testing.
- Achieved Certification by completing Negros Electric Power Corporation Stocks Inventory with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Recipient of individual and departmental awards for providing stellar client service.
- Completed intensive training in database fundamentals and software engineering.
Certification
- Certified Social Media Manager, Calm 23 KTV - August 2024 - Present
Additional Information
- Developed and managed multiple academic and personal technology projects, including a Car Sales and Services System, a web-based Car Rental System, an Inventory System, and a Music Playlist CRUD Application using PHP, MySQL, and XAMPP.
- Knowledgeable in computer science fundamentals, particularly Data Structures and Algorithms, including arrays, strings, structures, dynamic memory allocation, and linked lists using the C programming language.
- Built and customized user interface designs inspired by modern platforms such as gaming-inspired portfolio themes, demonstrating creativity in front-end web development and UI/UX design.
- Constructed a custom penetration testing project inspired by Damn Vulnerable Web Application (DVWA), focused on cybersecurity awareness and realistic vulnerability testing for educational purposes.
- Experienced in content writing, publication work, and editorial communication as a contributor for The Eagle publication, particularly through the CLAWMENTARY column series.
- Skilled in creating captions, articles, essays, and publication materials with strong emphasis on clarity, engagement, storytelling, and audience connection.
- Demonstrates leadership, teamwork, and collaboration through multiple group-based academic projects and publication-related activities.
- Adaptable and detail-oriented individual with experience balancing technical, creative, and communication-focused responsibilities.
- Passionate about technology, software development, cybersecurity, digital content creation, and media communication.
- Strong ability to work under pressure, meet deadlines, and continuously improve through feedback and hands-on project experience.
- Familiar with database management, CRUD operations, web application development, system organization, and user-centered design principles.
- Demonstrates initiative in solving technical problems independently, including debugging system errors, improving application interfaces, and refining system functionality.
- Possesses excellent written communication skills and the ability to create emotionally engaging and professional written content for different audiences and purposes.
Timeline
Programmer
Negros Electric Power Corporation (NEPC)
01.2026 - 04.2026
Intern
Negros Electric Power Corporation
01.2026 - 04.2026
Writer
The Eagle Publication (Colegio San Agustin - Bacolod)
09.2024 - 05.2026
Coder
Order of the Phoenix (Gaming Community for Gamers)
09.2024 - 07.2025
Online Typist
Order of the Phoenix (Discord Community for Gamers)
09.2024 - 07.2025
Project Assistant - Remote
Order of the Phoenix (Discord Community for Gamers)
09.2024 - 07.2025
Social Media Manager
Calm 23 KTV
08.2024 - Current
Assistant Manager
Looking for Sponsor (LFS) (Esports Team)
06.2022 - 12.2022
Bachelor of Science - Information Technology
Colegio San Agustin - Bacolod