William Luigi Mario
Customer Service Representative
60 Tatlong Hari St. Brgy Sta. Monica ,Novaliches Quezon City
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Customer Service Representative
Teleperformance
Quezon City
04.2022 - Current
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
Education
No Degree - Bachelor of Science in Accountancy
Global Reciprocal Colleges
Caloocan City 04.2001 -
Basic And Advance Cosmetology - Cosmetology
Technical Education Skills And Development Auth
Quezon City 10.2016 - 10.2017
Skills
Complaint resolution
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Customer Service Representative
Teleperformance
04.2022 - Current
Basic And Advance Cosmetology - Cosmetology
Technical Education Skills And Development Auth
10.2016 - 10.2017
No Degree - Bachelor of Science in Accountancy
Global Reciprocal Colleges
04.2001 -
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