William Frederick Hookins
Unemployed
Olongapo City, Province Of Zambales,ZMB
Summary
Business-focused leader with deep experience in operations management, project management, and team development. Recognized for driving process improvements, supporting compliance, and building strong working relationships. Prepared to support efficiency, service quality, and operational growth.
Overview
49
49
years of professional experience
Work History
General Manager
EasyPos Solutions
09.2017 - 12.2021
- Directed daily operations across sales, support, and implementation teams to improve service consistency.
- Developed staffing plans, schedules, and accountability standards to support workload coverage and execution.
- Oversaw POS deployment projects, aligning system rollout, configuration, and client readiness activities.
- Standardized operating procedures for issue resolution, customer onboarding, and internal workflow coordination.
Voluntary Work
Philippines Coastguard
06.2014 - 05.2017
- Demonstrated respect and friendliness toward team members.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adjusted work schedule to accommodate varying business needs and staffing requirements. across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Project and Flight Air Operations Manager
International Aviation Limited
08.2013 - 06.2014
- Coordinated cross-functional teams to resolve disruptions and maintain on-time performance.
- Implemented process controls to improve operational consistency and reduce service delays.
- Directed daily airport operations, aligning staffing, turnaround schedules, and service standards.
- Monitored compliance with aviation safety, security, and regulatory requirements.
- Led incident response activities and documented corrective actions for recurring issues.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Chief of Party?Country Manager
USAID Embassy Air
08.2011 - 01.2013
- Directed country operations, aligning service delivery with embassy air transport requirements and mission priorities.
- Oversaw compliance with local aviation, security, and diplomatic regulations across operational activities.
- Coordinated daily flight support, ensuring accurate scheduling, dispatch, and stakeholder communication.
- Managed vendor relationships, resolving service issues and maintaining reliable operational continuity.
- Coordinated cross-functional initiatives to improve service delivery and operational consistency.
- Managed budgets, financial planning, and forecasting to optimize profitability for the country operations.
- Coached and mentored team members, fostering a culture of continuous learning and development.
- Optimized resource allocation, enhancing operational efficiency and reducing costs.
- Negotiated with service providers and vendors to improve margins, saving $[Amount] annually.
- Enhanced internal communication systems by implementing regular meetings/updates across departments.
Self Employed
Abby Cars
03.2010 - 08.2011
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
Air Operations Manager/Deputy Station Manager
SkyLink Aviation
04.2004 - 06.2009
- Directed daily aviation operations, aligning schedules, staffing, and service delivery with safety and performance standards.
- Coordinated flight support activities, ensuring timely turnaround, crew readiness, and ramp execution.
- Implemented process improvements across ground operations, reducing delays and strengthening workflow consistency.
- Monitored compliance with aviation regulations, company policies, and standard operating procedures.
- Led cross-functional teams to resolve operational disruptions and maintain service continuity.
- Reviewed operational reports and identified efficiency opportunities to improve overall airport performance.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Site Manager
Total Fuel Oils
10.2002 - 03.2004
- Supervised site operations, ensuring safe fuel storage, handling, and dispatch procedures.
- Enforced health, safety, and environmental standards across depot activities and site access.
- Coordinated daily deliveries, customer collections, and vehicle movements to maintain service continuity.
- Monitored stock levels, reconciled fuel inventories, and resolved discrepancies promptly.
- Directed site staff, assigning duties and supporting consistent performance and compliance.
- Maintained accurate records for deliveries, receipts, inspections, and operational documentation.
- Liaised with suppliers, drivers, and customers to address issues and schedule requirements.
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Interviewed, hired, and trained new workers.
- Resolved issues between employees and customers using company policies.
- Oversaw all daily office operations and equipment maintenance.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Maintained records and logs of work performed and materials and equipment used.
Apron & Aviation Fuels Manager
CSE Aviation
03.1995 - 06.2002
- Oversaw compliance with safety procedures, regulatory requirements, and internal operational policies.
- Coordinated flight support activities, ensuring timely communication between crews, customers, and service teams.
- Managed resource allocation for equipment, facilities, and operational readiness across aviation functions.
- Resolved operational issues quickly, minimizing disruption and maintaining service continuity.
- Collaborated with vendors and internal departments to support efficient aviation service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Supervised staff performance, provided coaching, and maintained consistent service execution across shifts.
Self Employed
Hookins General Store
03.1993 - 02.1995
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Chief Petty Officer
Royal Navy
05.1973 - 02.1993
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technologies and software applications.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technologies and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
Education
High School Diploma -
Eastbury Secondary School
Barking, UK 04.2001 -
Skills
P&L management
Operations management
Project management
Process improvements
Strategic planning
Leadership and team building
Team management
Staff management
Staff supervision
Employee development
Coaching skills
Training and development
Customer relations
Relationship management
Problem resolution
Time management
Leadership skills
Operations management
Timeline
General Manager
EasyPos Solutions
09.2017 - 12.2021
Voluntary Work
Philippines Coastguard
06.2014 - 05.2017
Project and Flight Air Operations Manager
International Aviation Limited
08.2013 - 06.2014
Chief of Party?Country Manager
USAID Embassy Air
08.2011 - 01.2013
Self Employed
Abby Cars
03.2010 - 08.2011
Air Operations Manager/Deputy Station Manager
SkyLink Aviation
04.2004 - 06.2009
Site Manager
Total Fuel Oils
10.2002 - 03.2004
High School Diploma -
Eastbury Secondary School
04.2001 -
Apron & Aviation Fuels Manager
CSE Aviation
03.1995 - 06.2002
Self Employed
Hookins General Store
03.1993 - 02.1995
Chief Petty Officer
Royal Navy
05.1973 - 02.1993