William Falhout
Customer Support Manager
Cagayan de Oro,MSR
Summary
Customer Service Representative handling customer inquiries, account support, and issue resolution in call center environments. Communicates clearly under pressure, handles 80 customer calls per shift, resolves 25+ issues per week, maintains 95%+ quality scores, keeps interactions organized, and supports fast handoffs across teams. Brings dependable service and steady follow-through to Customer Service Representative work.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
OP360 CALL CENTER
2025.08 - 2026.01
- Documented customer interactions accurately in CRM records and updated case notes for timely follow-up.
- Maintained professional service standards while handling inquiries and responding to customer concerns calmly.
- Followed call scripts and service procedures to deliver consistent responses across customer interactions.
- Tracked open cases in ticketing systems and routed unresolved issues to the appropriate support channel.
Customer Service Representative
TELEPERFORMANCE CALL CENTER
2024.07 - 2025.07
- Processed [number]% of customer cases weekly through CRM software and ticketing systems.
- Handled 80 customer calls per shift while resolving routine questions and service requests.
- Responded to customer inquiries with clear, professional communication and accurate account information.
- Documented call details, updates, and resolutions in CRM records for consistent follow-up.
- Resolved billing, account, and service questions while maintaining a calm and courteous approach.
- Escalated complex issues to the appropriate support team when additional review was needed.
Office Organizer
2021.01 - 2022.01
- Responded to customer questions and routed issues to the right contact when needed.
- Maintained organized office records and updated information accurately for daily operations.
- Resolved routine customer concerns calmly while supporting a positive service experience.
Education
Associate of Applied Business - Financial Management
Cagayan De Oro College
Misamis Oriental, Cagayan De Oro City2025-06
High School Diploma - undefined
Cagayan De Oro College
Misamis Oriental, Cagayan De Oro City2021-06
Skills
Communication skills
Customer service
Call handling
Active listening
Conflict resolution
CRM software
Ticketing systems
Issue tracking
Data entry
Quality assurance
Call scripts
Timeline
Customer Service Representative
OP360 CALL CENTER
2025.08 - 2026.01
Customer Service Representative
TELEPERFORMANCE CALL CENTER
2024.07 - 2025.07
Office Organizer
2021.01 - 2022.01
Associate of Applied Business - Financial Management
Cagayan De Oro College
High School Diploma - undefined
Cagayan De Oro College