Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Willen Grace Baler

Cavite City, Province Of Cavite

Summary

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Concentrix
Santa Rosa, Province Of Laguna, Philippines
01.2025 - 06.2025
  • Provided exceptional customer service to Sprint telecommunications clients, handling inquiries related to billing, payments, plan upgrades, and account management.
  • Assisted customers with device and SIM activations, minor troubleshooting, and service setup to ensure seamless connectivity and user satisfaction.
  • Promoted plans, promotions, and device upgrades, applying consultative sales techniques to increase customer retention and sales performance.

Customer Service Associate (Training)

TeleTech Sta. Rosa
Santa Rosa, Province Of Laguna, Philippines
02.2024 - 05.2024
  • Trained in managing email, chat, and phone support for Booking.com clients, providing assistance with reservations, payments, and travel-related inquiries.
  • Developed proficiency in multichannel communication, time management, and CRM tools for effective customer handling.

Customer Service Representative

Teleperformance
Mandaluyong City, Metro Manila, Philippines
06.2023 - 12.2023
  • Assisted customers with inquiries and resolved issues efficiently.
  • Provided support in processing orders and managing customer accounts.
  • Utilized CRM software to track customer interactions and feedback.
  • Adapted quickly to new procedures and product updates.
  • Assisted customers with troubleshooting, enhancing satisfaction through effective communication and problem-solving.
  • Provided technical support for software and hardware issues, ensuring timely resolution for customer inquiries.

Education

Bachelor of Science - Computer Engineering

National University
Manila, Metro Manila, Philippines

High School Diploma -

University of Perpetual Help System
Roxas, Province Of Capiz, Philippines
05-2022

Skills

  • Data entry
  • Customer relationship management (CRM)
  • Microsoft Office Suite
  • Computer proficiency
  • Design & Content Tools: Adobe Photoshop, Canva (basic to intermediate graphic editing)
  • Customer Service & Communication: Email, chat, and phone support, professional written correspondence, client relationship management

Timeline

Customer Service Representative

Concentrix
01.2025 - 06.2025

Customer Service Associate (Training)

TeleTech Sta. Rosa
02.2024 - 05.2024

Customer Service Representative

Teleperformance
06.2023 - 12.2023

Bachelor of Science - Computer Engineering

National University

High School Diploma -

University of Perpetual Help System
Willen Grace Baler