Wilmer Vergara
Tanay
Summary
Detail-oriented Assistant Manager offers more 12-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
WNS Global Services
Quezon City
06.2021 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Education
Bachelor of Science - Computer Engineering
Adamson University
Manila, Philippines03-2002
Certification
- Certificate in Amadeus Basic and Ticketing
- Lean Six Sigma Yellow Belt
Accomplishments
- While I was on a Food Delivery Service Account my team consistently exceeded our monthly sales Target by more than 20%.
- In my previous company, I lead the development of our agents who aspired to become Supervisors, Trainers, WFM and Quality Analyst.
References
References available upon request.
Timeline
Assistant Manager
WNS Global Services
06.2021 - Current
Bachelor of Science - Computer Engineering
Adamson University
- Certificate in Amadeus Basic and Ticketing
- Lean Six Sigma Yellow Belt
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