Wilkenson Go
IT - Specialist
Manila
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
IT- Specialist
Michaelmar Phils. Inc.,
Manila
06.2022 - Current
- Followed all company policies and procedures to deliver quality work.
- Maintained database systems to track and analyze operational data.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Create and organize preventive maintenance
- Create and maintain system
- Support and assist all user's concern
- Acquired and maintained advanced knowledge of networking protocols.
- Installed, supported and maintained company hardware and software infrastructure according to best practices.
- Maintained company servers, computers, printers, cables and other equipment.
- Provided firewall and VPN management, security and incident response.
IT - Manager
Hotel Casiana OPC
Tagaytay City
10.2018 - 06.2022
- Monitored staff organization and suggested improvements to daily functionality.
- Reported production malfunctions to managers and production supervisors.
- Created and maintained quality management systems to align with industry standards.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Advised developers on problems with databases, performance and other issues.
- Recommended changes and corrections to developers for optimal software performance and usability.
- Install and organized cable management
- Implement network structure, PABX system, CCTV setup and configurations
- Acquired and maintained advanced knowledge of networking protocols.
- Installed, supported and maintained company hardware and software infrastructure according to best practices.
- Maintained company servers, computers, printers, cables and other equipment.
- Provided firewall and VPN management, security and incident response.
IT - Specialist
Contemporain Foods Inc.,
Pasay City
08.2015 - 09.2018
- Acquired and maintained advanced knowledge of networking protocols.
- Installed, supported and maintained company hardware and software infrastructure according to best practices.
- Maintained company servers, computers, printers, cables and other equipment.
- Provided firewall and VPN management, security and incident response.
- Support 24/7 on all off-site store and branches
- Ensure preventive maintenance on-site and off-site
- Maintain and update POS system
IT - Staff
Corporate Apparel Inc.,
San Juan City
05.2012 - 04.2015
- Acquired and maintained advanced knowledge of networking protocols.
- Installed, supported and maintained company hardware and software infrastructure according to best practices.
- Maintained company servers, computers, printers, cables and other equipment.
- Provided firewall and VPN management, security and incident response.
- Support 24/7 on all off-site store and branches
- Ensure preventive maintenance on-site and off-site
- Maintain and update POS system
- Developed and maintained courteous and effective working relationships.
- Developed Accounting AP/AR system
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Bachelor of Science - Information Technology
FEU - East Asia College
Manila 05.2008 - 05.2012
Skills
Onsite customer support
undefinedTimeline
IT- Specialist
Michaelmar Phils. Inc.,
06.2022 - Current
IT - Manager
Hotel Casiana OPC
10.2018 - 06.2022
IT - Specialist
Contemporain Foods Inc.,
08.2015 - 09.2018
IT - Staff
Corporate Apparel Inc.,
05.2012 - 04.2015
Bachelor of Science - Information Technology
FEU - East Asia College
05.2008 - 05.2012
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