Wilkenson Go
IT - Specialist
Manila
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
IT- Specialist
Michaelmar Phils. Inc.,
Manila
06.2022 - Current
- Followed all company policies and procedures to deliver quality work.
- Maintained database systems to track and analyze operational data.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Create and organize preventive maintenance
- Create and maintain system
- Support and assist all user's concern
- Acquired and maintained advanced knowledge of networking protocols.
- Installed, supported and maintained company hardware and software infrastructure according to best practices.
- Maintained company servers, computers, printers, cables and other equipment.
- Provided firewall and VPN management, security and incident response.
IT - Manager
Hotel Casiana OPC
Tagaytay City
10.2018 - 06.2022
- Monitored staff organization and suggested improvements to daily functionality.
- Reported production malfunctions to managers and production supervisors.
- Created and maintained quality management systems to align with industry standards.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Advised developers on problems with databases, performance and other issues.
- Recommended changes and corrections to developers for optimal software performance and usability.
- Install and organized cable management
- Implement network structure, PABX system, CCTV setup and configurations
- Acquired and maintained advanced knowledge of networking protocols.
- Installed, supported and maintained company hardware and software infrastructure according to best practices.
- Maintained company servers, computers, printers, cables and other equipment.
- Provided firewall and VPN management, security and incident response.
IT - Specialist
Contemporain Foods Inc.,
Pasay City
08.2015 - 09.2018
- Acquired and maintained advanced knowledge of networking protocols.
- Installed, supported and maintained company hardware and software infrastructure according to best practices.
- Maintained company servers, computers, printers, cables and other equipment.
- Provided firewall and VPN management, security and incident response.
- Support 24/7 on all off-site store and branches
- Ensure preventive maintenance on-site and off-site
- Maintain and update POS system
IT - Staff
Corporate Apparel Inc.,
San Juan City
05.2012 - 04.2015
- Acquired and maintained advanced knowledge of networking protocols.
- Installed, supported and maintained company hardware and software infrastructure according to best practices.
- Maintained company servers, computers, printers, cables and other equipment.
- Provided firewall and VPN management, security and incident response.
- Support 24/7 on all off-site store and branches
- Ensure preventive maintenance on-site and off-site
- Maintain and update POS system
- Developed and maintained courteous and effective working relationships.
- Developed Accounting AP/AR system
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Bachelor of Science - Information Technology
FEU - East Asia College
Manila 05.2008 - 05.2012
Skills
Onsite customer support
Desktop Technical Support
Peripheral Repair
Inventory control systems
Software deployment management
Wireless Networking
Application installations
Hardware and software installation
Network component installations
Computer imaging
Email account set up
Technical Support
Desktop and laptop installations
Programming
Application support
Maintenance and Repair
Flexible and Adaptable
Hardware installations
Timeline
IT- Specialist
Michaelmar Phils. Inc.,
06.2022 - Current
IT - Manager
Hotel Casiana OPC
10.2018 - 06.2022
IT - Specialist
Contemporain Foods Inc.,
08.2015 - 09.2018
IT - Staff
Corporate Apparel Inc.,
05.2012 - 04.2015
Bachelor of Science - Information Technology
FEU - East Asia College
05.2008 - 05.2012