Wilhelmino Palma
Loan Officer Assistant/Loan Processor
Taguig, Metro Manila
Summary
Results-driven professional with over 12 years of experience in the mortgage industry and 2 years in digital marketing. Adept at enhancing the process and driving efficiency through innovative solutions and strategic project management. Proven track record of improving quality and operational effectiveness across diverse roles and functions. Seeking a dynamic position to leverage my extensive background and skills to contribute to organizational growth and development.
Organized Loan Officer Assistant bringing exceptional administrative and problem-solving skills focused on efficiently fulfilling loan requirements. Knowledgeable about checklists and disclosures, business correspondence and recordkeeping. Skilled at keeping all paperwork orderly and properly transferred.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Loan officer Assistant/Loan Processor
Broker VA
09.2024 - Current
- Completed training on the End-to-End loan processing using CCCCLP, achieving certification in November 2024
- Gained knowledge in calculating Loan-to-Value (LTV), Combined Loan-to-Value (CLTV), Home Equity Loan-to-Value (HCLTV), and Debt-to-Income (DTI) ratios
- Reviewed and validated customer loan applications (1003 forms)
- Proficient in income calculations, including W-2, self-employed, commission-based, retirement, and disability income
- Familiarity with five types of self-employed income and related tax forms
- Experienced in loan processing using RISACC approach
- Learned the ordering of appraisals, homeowners’ insurance (HOI), and title documents, with skills in reviewing these items
- Completed MGIC training and PODIA certifications
- Consistently passed weekly knowledge assessments to demonstrate ongoing understanding of loan processing
- Set up files using loan officer checklist and submitted on-time for processing.
- Assembled important paperwork and disclosures for borrower.
- Conducted Pre-qualification reviews to new borrowers
- Follow up on 3rd party documents to ensure we are meeting the sale date
Admin ops Specialist
Independence Marketing
01.2023 - 09.2024
- Proficient in managing day-to-day operations, completing tasks with less than 0.5% overdue, and ensuring task accuracy with less than 1.5% error rate
- Diligent in maintaining up-to-date and accurate client information across trackers and systems by strictly adhering to auditing procedures and standards
- Utilizes BLUF (Bottom Line Up Front) communication to provide clear, concise, and efficient updates to team members, leadership, and third parties, ensuring accountability and timely responses
Account Manager
Greenbox Loans Inc
10.2021 - 09.2022
- In Greenbox loans, we ensure that we are able to close minimum of 20 or more loans within 45 days
- We perform extensive follow-up calls, emails to our business partners for collection and preparedness of all necessary documentation for the loan
- Must be able to work with business partners to establish their needs and recommend suitable feedback to ensure they understand the workflow, deadlines and conditions
- Research and evaluate borrower's credit and employment status independently
Loan Servicing Specialist 3
Wells Fargo EGS, LLC
03.2019 - 09.2021
- As a Loan Servicing Specialist 3 in Wells Fargo Home Mortgage Under Financial Support Team, we perform review and analysis of tax account which Wells Fargo Paid
- We review Escrowed accounts and make sure that all taxes are paid accurately and current
- We process Refund and Return Checks from Taxing Authority office; we perform outbound calls to determine the reason for refund and other important information's related to the checks we have received
- We make sure that all taxes are paid accurately and, in the event, that taxes are delinquent, we will make the necessary payment to secure the account
MB Operations Sr Specialist I
JPMORGAN Chase and Co
09.2012 - 03.2019
- As MB Operations Sr Specialist I, We Perform review and analysis of accounts in default prior to foreclosure referral or scheduled FC sale date, document findings based on procedures, and maintain information within source systems and department database
- Meet department production goals and quality standards by working within assigned queues and procedures
- Exception resolution and problem solving
- Working primarily with other Independent Review specialists and managers, support all review requirements
Quality Specialist
JPMORGAN Chase and Co
10.2010 - 09.2012
- Perform loan-level review in a pre-foreclosure status to determine if pre-defined criteria have been met prior to referring loans to foreclosure
- Evaluate loan level data on source systems to arrive at the proper foreclosure referral decision
- Approve loans to refer to foreclosure, or identify exceptions and generate applicable tasks to trigger the exception resolution process
- Update appropriate system(s) with status codes and comments to reflect results of review
Education
Bachelor of Science - Bachelor in Office Administration
Polytechnic University of The Philippines
Sta. Mesa, Manila 05.2005 - 06.2009
Skills
BPO
Back-office jobs
MS Office applications
Ability to work under pressure
Team player
Written communication
Verbal communication
Analytical skills
Fact-based decision making
Detail oriented
Fast learner
Enthusiastic learner
Keen attention to detail
Account verification
Account management
Document coordination
Business process optimization
Loan Servicing
Document Verification
Banking
File management
Timeline
Loan officer Assistant/Loan Processor
Broker VA
09.2024 - Current
Admin ops Specialist
Independence Marketing
01.2023 - 09.2024
Account Manager
Greenbox Loans Inc
10.2021 - 09.2022
Loan Servicing Specialist 3
Wells Fargo EGS, LLC
03.2019 - 09.2021
MB Operations Sr Specialist I
JPMORGAN Chase and Co
09.2012 - 03.2019
Quality Specialist
JPMORGAN Chase and Co
10.2010 - 09.2012
Bachelor of Science - Bachelor in Office Administration
Polytechnic University of The Philippines
05.2005 - 06.2009