Wilfredo Nario
Call Center
Antipolo
Summary
Results-driven professional with experience at Texas Instrument, skilled in manufacturing and equipment operation. Demonstrated strong attention to detail and effective communication while ensuring quality and compliance in production processes. Proven ability to maintain workplace cleanliness and safety, contributing to a streamlined assembly line and enhanced team performance.
Overview
2027
2027
years of professional experience
Work History
Factory Worker
Texas Instrument
- Operated semiconductor production equipment following SOPs, ESD controls, and cleanroom protocols.
- Inspected products for defects, documenting quality issues and escalating nonconforming materials promptly.
- Assembled components with precision to support consistent output and specification compliance.
- Monitored workstation conditions, maintaining 5S organization and contamination-free processing areas.
Customer Service Representative
WNS
2022 - Current
- Handled inbound customer inquiries, resolving billing, account, and service concerns with accurate documentation.
- Processed orders, updates, and case details in CRM systems while maintaining data integrity.
- Explained policies, procedures, and service options clearly to support customer understanding.
- Escalated complex issues to appropriate teams and tracked resolutions through completion.
Education
Hotel And Restaurant And Semiconductor - Hotel And Restaurant
Dominican College
San Juan Metro Manila06-2004
Skills
Workplace cleanliness
Manufacturing
Packaging operations
General housekeeping
Handling raw materials
Materials handling
Shipping
Assembly line
Equipment monitoring
Forklift operation
Equipment operation
Supply chain management
Project management
Production
Safely handling chemicals
Hand tool usage
Good communication
Positive attitude
Teamwork and coordination
Teamwork and communication
Strong work ethic
Following instructions
Attention to detail
Punctual and reliable
Health and safety regulations
Worksite safety
Timeline
Factory Worker
Texas Instrument
Customer Service Representative
WNS
2022 - Current
Hotel And Restaurant And Semiconductor - Hotel And Restaurant
Dominican College