Wilfred Louise Molina
Roxas, Province Of Capiz
Summary
Dynamic Program Manager with a proven track record at the Department Of Social Welfare And Development, excelling in strategic planning and project management. Adept at leading cross-functional teams to achieve program goals, enhancing efficiency through innovative problem-solving and process improvement. Strong communicator committed to team development and stakeholder engagement.
Experienced with leading sales teams to achieve significant revenue growth and customer acquisition. Utilizes strategic planning and effective communication to guide teams and meet targets. Track record of fostering strong client relationships and adapting to dynamic market conditions for sustained success.
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
12
12
years of professional experience
Work History
Program Manager
Department Of Social Welfare And Development
12.2019 - Current
- Supported project planning and coordination activities to ensure timely execution of program initiatives.
- Assisted in tracking project milestones and deliverables using project management tools.
- Collaborated with cross-functional teams to gather requirements and facilitate communication among stakeholders.
- Conducted research to identify best practices and improve program processes for efficiency.
- Participated in meetings to discuss project progress and provide updates on assigned tasks.
- Maintained documentation related to project status, risks, and issues for team reference.
- Helped develop training materials to onboard new team members effectively.
- Adapted quickly to changing priorities while maintaining focus on core responsibilities within the program framework.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Identified program obstacles and communicated possible impacts to team.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Built teams to address project goals and objectives for multiple projects.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
- Coached team members on productivity strategies to accomplish challenging goals.
- Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
VEHICLE SALES MANAGER
TOYOTA ROXAS PHILIPPINES
11.2017 - 11.2019
- Developed and implemented sales strategies to enhance market penetration and customer engagement.
- Led a team of sales representatives, providing training and mentorship to improve performance and productivity.
- Analyzed market trends to identify growth opportunities and adjust sales tactics accordingly.
- Collaborated with marketing teams to create targeted campaigns that increased brand awareness and drove sales.
- Managed key accounts, fostering relationships that resulted in high customer satisfaction and repeat business.
- Conducted regular performance reviews, setting objectives to align team goals with organizational targets.
- Oversaw inventory management processes, ensuring optimal stock levels aligned with sales forecasts.
- Utilized CRM systems to track customer interactions, streamline communication, and enhance service delivery.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Marketing Professional
TOYOTA ROXAS CITY PHILIPPINES
10.2016 - 10.2017
- Developed and executed integrated marketing campaigns across digital and traditional platforms.
- Analyzed market trends and consumer data to inform strategic decision-making.
- Collaborated with cross-functional teams to enhance brand visibility and engagement.
- Managed social media accounts, optimizing content for audience growth and interaction.
- Conducted competitive analysis to identify opportunities for product positioning and differentiation.
- Led initiatives to improve customer experience through targeted messaging and community outreach programs.
- Mentored junior team members on best practices in campaign execution and analytics interpretation.
- Oversaw budget allocation for marketing projects, ensuring alignment with organizational goals and objectives.
Operations Manager
Kapis Mansions Hotel
10.2013 - 09.2016
- Streamlined operational processes to enhance productivity and reduce costs.
- Developed and implemented training programs for staff to improve efficiency and performance.
- Managed inventory systems, optimizing stock levels and reducing waste through data analysis.
- Coordinated cross-functional teams to drive continuous improvement initiatives across operations.
- Established key performance indicators to monitor operational effectiveness and ensure alignment with strategic goals.
- Led regular audits of operational procedures, identifying areas for improvement and implementing corrective actions.
- Fostered a culture of safety by enforcing compliance with regulations and conducting regular training sessions.
- Enhanced customer satisfaction by refining service delivery processes based on feedback and performance metrics.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Executive Sales Coordinator
Kapis Mansions Hotel
04.2013 - 10.2013
- Coordinated cross-functional teams to streamline sales processes and enhance customer engagement.
- Developed and maintained comprehensive sales reports, ensuring alignment with strategic business objectives.
- Implemented training programs for junior sales staff, improving onboarding efficiency and knowledge retention.
- Analyzed market trends to inform product positioning and refine sales strategies, resulting in increased competitiveness.
- Facilitated communication between sales and marketing departments to drive cohesive campaign execution and messaging.
- Led quarterly performance reviews, identifying opportunities for improvement and aligning goals with company objectives.
Education
Bachelor of Science - Psychology
COLLEGE OF ST. JOHN ROXAS
Roxas, Province Of Capiz, Philippines03-2013
Skills
- Problem-solving
- Project management
- Strategic planning
- Process improvement
- Team leadership and direction
- Project coordination
- MS office applications
- Work Planning and Prioritization
- Flexible and adaptable
- Public speaking
- Scheduling and planning
- Team development
Languages
English
Advanced (C1)
Timeline
Program Manager
Department Of Social Welfare And Development
12.2019 - Current
VEHICLE SALES MANAGER
TOYOTA ROXAS PHILIPPINES
11.2017 - 11.2019
Marketing Professional
TOYOTA ROXAS CITY PHILIPPINES
10.2016 - 10.2017
Operations Manager
Kapis Mansions Hotel
10.2013 - 09.2016
Executive Sales Coordinator
Kapis Mansions Hotel
04.2013 - 10.2013
Bachelor of Science - Psychology
COLLEGE OF ST. JOHN ROXAS
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