Wilfred Rodriguez
Malay
Summary
Results-driven hospitality professional with 15 years of experience in housekeeping management across five-star and mid-range hotels. Skilled in overseeing operations, ensuring timely completion of tasks, and maintaining high standards of cleanliness. Demonstrated ability to manage budgets effectively and implement cost-saving measures. Extensive experience in both land-based and sea-based environments, enhancing guest experiences. Accomplished Assistant Executive Housekeeper with extensive experience in hotel operations and a strong focus on guest satisfaction. Manages diverse housekeeping teams, ensuring compliance with hotel policies and service standards. Implements cost-saving initiatives and conducts training programmes to enhance staff performance and operational efficiency.
Overview
14
14
years of professional experience
Work History
Assistant Executive Housekeeper
The Lind Boracay
Malay, Aklan
08.2022 - Current
- Handling the entire Housekeeping Sections:
- Guestrooms Sections with 17 Room Attendants, 3 Team Leader and 2 Supervisors.
- Public Area Attendant with 13 Public Area Attendants, 2 Team Leaders, 2 Supervisors and A Public Area Manager
- Laundry and Linen Attendant with 10 Attendants, 2 Team Leader and 1 Supervisor
- Minibar with 2 Minibar Attendant
- Uniform with 4 Attendant and a head semester.
- Admin/Custodian and Coordinator with 3 attendants
- Landscaping/Gardener with 4 Gardeners and 1 head gardener.
- Pool and beach Cleaners with 4 Attendants and 1 team Leader
- Daily/Monthly /Quarterly Task
- Ensures that all housekeeping staff perform duties in accordance with hotel policy
- Assists the supervision of housekeeping staff to ensure that all daily activities meet compliance with housekeeping procedures and service standards
- Plans and coordinates an action plan for daily work schedules including special activities and reports depending on occupancy.
- Recommends promotions, transfers and dismissal of all housekeeping staff to Executive Housekeeper or Director of Rooms.
- Monthly reporting and review of Profit and Loss of the department
- Implementing cost saving initiatives and strategic plan with the housekeeping department.
- Conduct monthly training to all the leaders.
- Ensuring the schedule of Preventive Maintenance in Guestrooms and Public areas are up to date.
- Conduct Monthly facilities Meeting with the Engineering Team
- Reports any health or safety hazards to the Executive Housekeeper or Director of rooms
- Performs other duties as assigned by the Executive Housekeeper or Director of Rooms
Housekeeping Operations Manager
The Lind Boracay
Malay, Aklan
11.2018 - 08.2022
- Oversees the operations of the Housekeeping Department. Ensuring that all section Laundry, Admin, Coordinators, Uniform, Mini Bar, Pool Attendant, Gardeners, Public Attendant and Guestrooms to ensure the harmonious and smooth daily operations.
- Coordinated with customers to resolve all hotel policies queries.
- Monitored staff performance and ensured smooth and efficient operations.
- Ensured compliance to safety and security regulations for emergency situations.
- Prepared estimate of labor costs and ensured compliance to budget.
- Designed and implemented hotel procedures for department.
- Prepared all paperwork for department to be presented to management.
Assistant Floor Manager
The Lind Boracay
Malay, Aklan
01.2016 - 10.2018
- Has an eye for detail and the ability to effectively deal with guests, other departments, and housekeeping staff.
- Obtaining the list of vacant rooms to be cleaned immediately, a list of prospective check-outs or discharges in order to prepare work assignments.
- Preparing and distributing the room assignment sheet and floor keys to Room Attendant.
- Maintaining clear and efficient communication and coordination with the front office and other departments of the hotel.
- Delegate assignments and supervise all staff, room attendants, lobby attendants and turndown attendants.
Housekeeping Supervisor
The Lind Boracay
Malay, Aklan
04.2015 - 09.2016
- Leading, training, and supervising housekeeping staff
- Scheduling shifts and ensuring adequate staff at each shift
- Assessing inventory, ordering supplies, and cross-checking invoices
- Taking daily attendance of staff and monitoring payroll reports
- Sanctioning leave applications and calling staff from hiring agencies
- Investigating complaints from guests and taking necessary action against responsible person
- Inspecting overall premises and taking action for cleaning
Room Attendant
Holiday Inn Suites Makati
Makati
02.2013 - 03.2015
- Reorganize employee scheduling procedure by introducing a system that works with available timesheet data and assigns work hours dynamically
- Attain Best Employee award following exceptional cleaning and maintenance work practices
- Oversee performance of housekeeping staff
- Ensure maintenance and cleanliness of the hotel on a continuous basis
- Lead and direct housekeeping operations
- Interview, hire and train housekeeping staff
Various designations
Magsaysay Corporation/Costa Crociere cruise line
10.2011 - 01.2013
- HK steward
- Pool attendant
- Linen Valet
- Cabin steward
Education
Electronics Technology - Bachelor of Science in Electronics and Technology
Camiguin Polytechnic State College
Camiguin01.2004
Secondary -
Camiguin Polytechnic State College
01.2001
Elementary -
Balbagon Elementary School
01.1997
Skills
- Housekeeping operations
- Inventory management
- Safety compliance
- Staff training
- Conflict resolution
- Quality assurance
- Cost control
- Performance evaluation
- Communication skills
- Housekeeping inspections
- Housekeeping staff training
- Facility maintenance knowledge
- Understanding of hospitality industry
- Guest relations
- Housekeeping supply management
- Relationship-building
Accomplishments
- Employee of The Year, HISM, 2014-01-01
- Manager of The Month, The Lind Boracay, 2017-09-01
- Manager of The Quarter, The Lind Boracay, 2019-01-01
- DOT FBSE Train the Trainer Certificate, 2022-09-01
Timeline
Assistant Executive Housekeeper
The Lind Boracay
08.2022 - Current
Housekeeping Operations Manager
The Lind Boracay
11.2018 - 08.2022
Assistant Floor Manager
The Lind Boracay
01.2016 - 10.2018
Housekeeping Supervisor
The Lind Boracay
04.2015 - 09.2016
Room Attendant
Holiday Inn Suites Makati
02.2013 - 03.2015
Various designations
Magsaysay Corporation/Costa Crociere cruise line
10.2011 - 01.2013
Electronics Technology - Bachelor of Science in Electronics and Technology
Camiguin Polytechnic State College
Secondary -
Camiguin Polytechnic State College
Elementary -
Balbagon Elementary School
Websites, Portfolios and Profiles
https://www.linkedin.com/in/wilfred-rodriguez-700a5b161/
References
Available upon request.
Websites, Portfolios and Profiles
https://www.linkedin.com/in/wilfred-rodriguez-700a5b161/