Wilfred Bumanlag
Puerto Princesa City
Summary
Dynamic leader with a proven track record of fostering customer relationships and enhancing profitability, notably at NCCC Mall Palawan. Skilled in customer service and financial operations, consistently exceeding targets through attention to detail and a driven approach. Expert in managing teams and operations to achieve excellence in service delivery and operational efficiency.
Overview
12
12
years of professional experience
Work History
Business Owner
Self Employed
11.2018 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Area Manager
Yamang Bukid Inc.
07.2018 - 11.2018
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
RDU and WAREHOUSE Suoervisor
SM Palawan
09.2017 - 07.2018
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
RDU and WAREHOUSE Supervisor
NCCC Mall Palawan
04.2014 - 03.2017
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
Customer Sales Representative
Accenture PH
08.2013 - 07.2014
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisted call-in customers with questions and orders.
Education
Bachelor Of Science - Management Accounting
Palawan State University
Palawan03.2013
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
Timeline
Business Owner
Self Employed
11.2018 - Current
Area Manager
Yamang Bukid Inc.
07.2018 - 11.2018
RDU and WAREHOUSE Suoervisor
SM Palawan
09.2017 - 07.2018
RDU and WAREHOUSE Supervisor
NCCC Mall Palawan
04.2014 - 03.2017
Customer Sales Representative
Accenture PH
08.2013 - 07.2014
Bachelor Of Science - Management Accounting
Palawan State University
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