WILFREDO I. AUTEA JR. (FRED)

• Coordinated with internal resources and third parties/vendors for the flawless execution of multiple projects

• Ensured that all projects were delivered on time, within scope, and within budget using Agile methodologies

• Assisted in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility

• Ensured resource availability and allocation

• Developed a detailed project plan to monitor and track progress using Jira, MS Project, SharePoint, and Confluence

• Close coordination with team members (Upper Management, Supervisor, Business Analyst, and Developers) and clients (USA and Canada) using Slack, MS Teams, and Microsoft Outlook

• Managed changes to the project scope, project schedule, and project costs using appropriate verification techniques

• Generated client progress reports, and meeting documentations to ensure that there is project progress transparency

• Managed the relationship with the client and relevant stakeholders

• Performed risk management to minimize potential risks

• Established and maintained relationships with third parties/vendors

• Created and maintained comprehensive project documentation

• Met with clients to take detailed ordering briefs and clarify specific requirements of each project alongside the Accounts Manager and Business Analyst

• Delegated project tasks based on junior staff members’ individual strengths, skill sets, and experience levels

• Tracked project performance, specifically to analyze the successful completion of short and long-term goals

• Developed spreadsheets, diagrams and processed maps to document needs

• Met deadlines and deliverables. Created solutions and workarounds to ensure the quality of delivery

• Maintained healthy communication with the clients, client weekly meetings and reports included

*Employment under KMC MAG Solutions, Inc., based in the Philippines

User Management Team: Family and Marketing

• Acted as the main PIC / Admin of the "Family" operations of BIGO LIVE PH
• Managed livestream campaigns, events (online and offline) and other related app - user activities
• Managed BIGO LIVE PH Family PKs (Player Knock-outs) matches / events
• Daily maintenance of the app's user interface (UI) to make sure that the users will have a smooth and hassle-free experience
• Maintained good and close relationship with BIGO LIVE PH Families which consist of Family Leaders, Family Members, VIPs, SVIPs, Official Agency Managers, Official Hosts, KOLs, Influencers (PUGCs) and Casual App Users
• Worked on different marketing promotions within the app (Open Page, Text Link, Landing Page, Event Page, Popular Page, Push Notification and IM) and outside the app (Facebook and Instagram) to boost the app's presence and to make sure to encourage existing users to continue using the app and maximize its features and especially to non-app users to download the app to increase the app's DAU and revenue
• Provided excellent customer service to users by answering and resolving in a timely manner questions, inquiries and feedbacks sent through the official in-app accounts of BIGO LIVE PH and other messaging platforms
• Used BIGO LIVE backend operating system to control and make changes on what the users see and experience in the app
• Used Google Workspace (Docs, Sheets, Slides, Forms and etc.) for documentation, planning and other related activities
• Close coordination with colleagues from different countries for any livestream event and activity collaboration and partnership
• Used WeChat, WeCom and Telegram for communication with local and international colleagues and BIGO LIVE PH users (Official Agency Managers, Official Hosts, VIPs, SVIPs, Family Leaders, Family Members and Casual App Users)

*December 17, 2020 to August 31, 2021 - Employment under Netstar (SG) Pte. Ltd., based in Singapore as Operations Consultant
*September 1, 2021 to December 17, 2022 - Employment under Eastvantage Business Solutions Inc. (Eastvantage), based in the Philippines as Senior Operations Advisor

Worked closely with the CEO of a funding company based in the USA and the Chief of Staff and Director of Business Operations of Bolton International, Inc. based in the Philippines.

• Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability
• Coordinated, scheduled and arranged meeting and travel calendars, including business and social events
• Updated executives on changing business needs by thoroughly documenting internal and client meetings
• Responded to emails and other correspondence to facilitate communication and enhance business processes
• Allocated executive tasks and managed complex calendars and administrative functions
• Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls
• Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation
• Conducted and processed Ad Hoc research
• Maintained confidential, administrative support to executive team and members of board of directors
• Tech Sourcing (on the side) under Talent Acquisition Department

• Monitored worldwide news and events to include natural disasters, political events, civil unrest, and criminal activity for research into effects on supply chain industry
• Written, edited, and published news articles for supply chain application used by clients, in order for them to be aware of current events, and how it will affect their businesses worldwide
• Collected and recorded data at various sites for later assessment and data analysis
• Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns
• Reviewed and verified news articles before entering into database to enhance research quality and accuracy

*Employment under Bolton International, Inc., based in the Philippines

• Handled a team of media researchers
• Worked on team escalations (resolved escalated media records by the researchers)
• Monitored social media and online sources for industry trends
• Conducted new hire or refresher training
• Quality Assurance (QA) of verified record by the researchers
• Data entry on the company's database with new Media Outlet and Contact records using all information gathered through online research (Company profile, contact information, advertising and editorial information, social media, and etc.)
• Verified existing records - Correctly add, edit, or delete outlet and contact records in accordance with editorial standards
• Resolved incoming research requests that were submitted through the application by customers
• Discussed issues, concerns, updates and related research topics through weekly conference meeting (WEBEX) with the Research Manager and Senior Researchers from the US

*October 1, 2012 to December 31, 2012 as a Media Researcher (Independent Contractor)

*January 1, 2013 to August 31, 2014 as a Media Researcher and Tier 1 Escalations

• Responsible for ensuring smooth process flow of media requirements of various JG Summit business units
• Managed and checked media plans, realignments and other documents for TV, radio and print advertisement of various JG Summit business units
• Coordinated with media agencies to meet the specific needs regarding media concerns of the company
• Acted as the alternate point person for media agency of record, and assisted the Media and PR Supervisor in facilitating PR requirements
• Prepared and coordinated with different Business Units for Media related travels and activities
• Sourced daily news, articles, ads and other information related to JG Summit and its business units from different publication

• Conducted one-on-one online class on English grammar, vocabulary, pronunciation, reading and listening comprehension
• Prepared MS Power Point teaching materials
• Participated in various projects related to the conception and development of teaching services and practices
• Monitored student's performance on a daily basis and made sure that they understand the lessons very well
• Gently corrected student pronunciation and grammar to improve conversation skills
• Used pre-written curriculum to teach students English via remote video conferencing
• Coordinated theme days for classes to encourage interest in reading, resulting in significant increase in reading scores
• Prepared and implemented lesson plans covering required course topics

• Part of the Billing and General Inquiry (BGI) department
• Assisted customers in their billing inquiries/ issues (e.g. processing payments, billing disputes, programming adjustments, credits, refunds etc.)
• Basic troubleshooting for technical issues (e.g. resending a signal to their TV, not getting picture/ sound, cancelling/rescheduling service call etc.)
• Provided customers various programmings (e.g. local channels, general programming, international, pay per views, movies etc.)
• Sales (e.g. sports subscriptions like NFL, NBA, Boxing and etc., receiver/equipments, premium movie channels like HBO, Cinemax etc., reselling the value of Directv service.)