Wenna Grace Garde
Virtual Assistant | Customer Service Specialist
0426 Zone 4 Central Tabao, Valladolid
Summary
Detail-oriented Virtual Assistant and Customer Support Specialist with over 10 years of experience in remote and BPO environments. With exceptional communication and project management skills and proven ability to handle multiple tasks effectively and efficiently. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
20
20
years of professional experience
Work History
Corporate Recruiter
Drivers 1st Inc.
06.2022 - 05.2025
- Conducted phone interviews to evaluate Class A Truck Drivers' qualifications, including their knowledge, skills, experience, and suitability for the role.
- Negotiated offers with selected drivers, balancing both company budget constraints and individual salary expectations for mutually beneficial agreements.
- Evaluated drivers' credentials and pre-screening assessments.
- Maintained regular contact with drivers throughout the application process to proactively address concerns and resolve potential issues.
- Facilitated new hire orientation and scheduling.
Customer Service, Technical and Billing Specialist
Concentrix Philippines
05.2016 - 05.2022
- Worked for Spectrum (Charter Communications), a cable television, internet and telephone company in the US.
- Managed inbound calls from customers, addressing a variety of billing and account-related inquiries.
- Assisted customers with understanding their bills, processing payments, and resolving discrepancies.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing effective solutions.
- Provided timely responses to customer inquiries, ensuring a high level of client satisfaction and retention.
- Worked for Bed Bath and Beyond (Phone and Chat Support), an American chain of domestic merchandise retail stores.
- Handled customer inquiries regarding products, services, and company information, and provided support with order placement, tracking, returns, and replacements for lost or damaged items.
Technical Support Representative
Teletech Philippines
12.2014 - 06.2015
- Worked for Telstra, Australia's leading provider of mobile phones, home phones and broadband internet.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Customer Service Representative
24/7 Customer Philippines
06.2010 - 12.2010
- Worked for T-Mobile UK, a mobile network and broadband operator in the United Kingdom.
- Delivered inbound sales, handled billing inquiries and disputes, and offered technical support, meeting 100% of monthly performance targets.
- Resolved customer inquiries with a 95% first call resolution rate, enhancing customer loyalty.
Sales Representative
Sitel Philippines
03.2009 - 05.2010
- Worked for Virgin Mobile UK, a mobile phone service provider operating in the United Kingdom.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Supervisor
Teleperformance Philippines
10.2005 - 11.2007
- Worked for Sprint, a telecommunication company in the US.
- I started as a Customer Service Agent, assisting customers with product information, billing inquiries, and issue resolution. I was later promoted to Supervisor, where I led a team by training, mentoring, and motivating members to improve performance and service quality, contributing to customer satisfaction and company profitability.
Education
Industrial Electrical Technology -
Meralco Foundation Institute
H3QC+V6X, Meralco Center, Ortigas Ave., Pasig City 05.2001 -
Skills
Technical Recruiting
Virtual Assistance and Administrative Support
Customer Service ( Chat, Email, Phone)
Data Management and Reporting ( Google Sheets, Smartsheet, Microsoft Office)
Communication and Conflict Resolution
Task Prioritizing and Multitasking
Relevant call center experience in sales, customer service and technical support
Timeline
Corporate Recruiter
Drivers 1st Inc.
06.2022 - 05.2025
Customer Service, Technical and Billing Specialist
Concentrix Philippines
05.2016 - 05.2022
Technical Support Representative
Teletech Philippines
12.2014 - 06.2015
Customer Service Representative
24/7 Customer Philippines
06.2010 - 12.2010
Sales Representative
Sitel Philippines
03.2009 - 05.2010
Supervisor
Teleperformance Philippines
10.2005 - 11.2007
Industrial Electrical Technology -
Meralco Foundation Institute
05.2001 -