Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Wenjoy Riego

Wenjoy Riego

Santa Rosa, Province Of Laguna

Summary

Dedicated Customer Service Representative with a strong focus on complaint resolution, active listening, and order processing. Committed to enhancing customer satisfaction and loyalty through effective problem-solving.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Concentrix
02.2023 - 01.2026
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Processed orders and returns accurately, ensuring swift resolution of issues.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Information And Communication Technology

STI COLLEGE
Ortigas-Cainta
05-2023

High School Diploma -

STI COLLEGE
Ortigas-Cainta
04-2019

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Complaint resolution
  • Product knowledge
  • Order processing
  • Customer relationship management (CRM)

Timeline

Customer Service Representative

Concentrix
02.2023 - 01.2026

Information And Communication Technology

STI COLLEGE

High School Diploma -

STI COLLEGE
Wenjoy Riego