Dedicated Customer Service Representative with a strong focus on complaint resolution, active listening, and order processing. Committed to enhancing customer satisfaction and loyalty through effective problem-solving.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Concentrix
02.2023 - 01.2026
Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
Processed orders and returns accurately, ensuring swift resolution of issues.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Assisted customers in navigating company website and placing online orders, improving overall user experience.