WENILYN EBRADA
137 DIAMOND ST., BERNABE PHASE 3, BRGY. SAN DIONISIO,PARAÑAQUE CITY, MANILA
Summary
Detail-oriented professional with top skills in customer relations, problem-solving and recordkeeping. Talented in addressing different service and product problems with thorough and positive style. Ready to help with focus on finding creative solutions to conflicts and complaints.
Overview
6
6
years of professional experience
1
1
Language
Work History
Customer Experience Agent
ALORICA PHILIPPINES INC.
07.2024 - Current
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Consistently met or exceeded team targets for customer satisfaction ratings and call handling times, contributing to the overall success of the department.
- Handled challenging situations with empathy and patience, demonstrating a commitment to customer satisfaction at all times.
- Investigated customer complaints and escalated issues to address critical requests.
DOMESTIC HELPER
SALIM HAMID JAIYYD JADDAD AL KATHIRI
08.2022 - 08.2023
- Maintained a clean, safe, and organized home environment for family members.
- Established trust with employers through reliable performance in completing daily tasks efficiently.
- Provided attentive childcare with age-appropriate activities to foster growth and development.
Front Desk Receptionist
7DAYS INN
11.2018 - 12.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Maintained confidentiality of sensitive data to protect customer and business information.
Education
ASSOCIATE IN HOSPITALITY MANAGEMENT - HOSPITALITY MANAGEMENT
ASIAN COLLEGE OF TECHNOLOGY
P. DEL ROSARIO CORNER LEON KILAT, CEBU CITY, CEBU 04.2001 -
Skills
Payment processing
Attentive customer service
Telephone enquiries specialist
Multitasking
Sales and upselling techniques
Timeline
Customer Experience Agent
ALORICA PHILIPPINES INC.
07.2024 - Current
DOMESTIC HELPER
SALIM HAMID JAIYYD JADDAD AL KATHIRI
08.2022 - 08.2023
Front Desk Receptionist
7DAYS INN
11.2018 - 12.2019
ASSOCIATE IN HOSPITALITY MANAGEMENT - HOSPITALITY MANAGEMENT
ASIAN COLLEGE OF TECHNOLOGY
04.2001 -
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