WENELYN AGNER
Manila, Metro Manila
Summary
As a customer service professional, bring valuable experience in addressing and resolving customer issues effectively. Known for a strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
SITEL Worldwide
01.2020 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Voluntary Worker
GOFAMINT Academy
08.2018 - 11.2019
- Enabled better access to resources for disadvantaged communities by volunteering at educational centers and tutoring students from low-income backgrounds.
- Collaborated with other volunteers to create a strong network of support for local organizations, increasing overall impact on the community.
- Assisted with special events and programs.
Office Staff Assistant
CAMEL GROUP METALLIC MFG. CORP.
04.2018 - 11.2018
- Conducted regular inventory checks of office supplies, anticipating and ordering necessary items before depletion to avoid work disruptions.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Saved company resources by efficiently utilizing office supplies and equipment, identifying cost-saving opportunities where possible.
Domestic Helper
Nonstop Overseas Employment Corporation
03.2012 - 05.2018
- Assisted in meal planning and preparation, ensuring nutritious meals were served daily.
- Managed laundry services, including washing, drying, folding, and ironing clothing items.
- Provided attentive childcare with age-appropriate activities to foster growth and development.
Health Consultant
Health Center
01.2011 - 02.2012
- Promoted available resources and connected individuals with services.
- Gave public talks on the importance of health education and specific disease prevention and treatment strategies.
- Taught health education classes for community workers and members of the public.
Education
Bachelor of Science - Accounting Management
Asian Development Foundation College
Tacloban City, Province Of Leyte, Philippines03-2012
Skills
- Service Excellence
- Effective Listening
- Credit Adjustment Management
- Establishing Connections
- Customer Support
- Customer Support Experience
Timeline
Customer Service Representative
SITEL Worldwide
01.2020 - 01.2025
Voluntary Worker
GOFAMINT Academy
08.2018 - 11.2019
Office Staff Assistant
CAMEL GROUP METALLIC MFG. CORP.
04.2018 - 11.2018
Domestic Helper
Nonstop Overseas Employment Corporation
03.2012 - 05.2018
Health Consultant
Health Center
01.2011 - 02.2012
Bachelor of Science - Accounting Management
Asian Development Foundation College
Similar Profiles
Manessa PendletonManessa Pendleton
Client Services Manager at SITEL WorldwideClient Services Manager at SITEL Worldwide
JESSICA RIZOJESSICA RIZO
CUSTOMER SERVICE at SITEL WorldwideCUSTOMER SERVICE at SITEL Worldwide
Melissa MejiaMelissa Mejia
Bilingual Call Center Representative at SITEL WorldwideBilingual Call Center Representative at SITEL Worldwide