Wendy Villanueva
Customer Care Sales And Services
San Jose Del Monte, Province Of Bulacan
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Experienced with identifying market opportunities and driving business growth. Utilizes strategic thinking and effective negotiation skills to establish beneficial partnerships. Track record of leading successful business development initiatives and fostering collaborative team environments.
Overview
10
10
years of professional experience
Work History
Business Development Manager
Haulla Waste Management
10.2022 - 05.2023
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and social media platforms.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
Customer Care Sales and Services III
HSBC Electronic Data Processing
12.2012 - 07.2022
- Assist Customers with their daily banking needs like online banking, funds transfers, payments, account inquiries, complaints etc.
- Ensure that we provide the best resolution to customer inquiries and provide exceptional customer service experience.
- Process account opening for US and International clients such as credit cards, personal loans and deposit accounts.
- Risk-rate customers by doing remote identity verification based on U.S. banking regulations and procedures.
- Up sell customers with products and services they may need.
- Consistently exceeded performance targets by adopting a customer-centric approach to sales and support tasks.
Education
Bachelor of Science - Major in Legal Management
Far Eastern University
Manila 04.2001 -
High School Diploma -
First City Providential College
San Jose Del Monte, Province Of Bulacan, Philippines 04.2001 -
Skills
Business development
Relationship development
Customer service
Sales and marketing
Negotiations
Timeline
Business Development Manager
Haulla Waste Management
10.2022 - 05.2023
Customer Care Sales and Services III
HSBC Electronic Data Processing
12.2012 - 07.2022
Bachelor of Science - Major in Legal Management
Far Eastern University
04.2001 -
High School Diploma -
First City Providential College
04.2001 -
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