Wendelyn Mesa

• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Maintained a high level of product knowledge, providing accurate information to customers.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
• Managed high call volume with exceptional time management skills, minimizing wait times for customers.
• Handled billing and payment issues by following guidelines and resolving disputes.
• Managed over 25 customer calls per day

Handles the recruitment process, trained people, timekeeping management, enforce code of ethics, evaluates employees, trained employees with their Job Description, Handles Marketing team.

• Excellent communication skills, both verbal and written.
• Self-motivated, with a strong sense of personal responsibility.

• Collaborated with team members to develop more efficient tracking methods, resulting in increased productivity.
• Served as an internal consultant providing guidance and support related to various tracker initiatives throughout other areas within the organization.
• Implemented quality control measures to ensure the highest level of accuracy in all aspects of tracking work performed.
• Evaluated new technologies to remain current on industry trends and provide cutting-edge solutions for clients'' needs.