Wendell Lynne C. Alaba
Summary
Results-driven with positive attitude and passion for providing high-quality advice and guidance to clients and colleagues. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
5
5
years of professional experience
Work History
Advisor I, Customer Service - Sales Retention
Concentrix CVG Philippines, Inc.
03.2023 - 05.2024
- Awarded Q1 Top Agent, Sales/Retention with an Overall Performance score of 104.69
- Built and maintained relationships with clients to provide ongoing support.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Contributed insights during team meetings aimed at optimizing firm-wide processes and procedures for increased efficiency.
Junior Assistant Restaurant Manager
Bonchon Chicken Philippines
02.2019 - 03.2023
- Maintained accurate records of financial transactions for efficient budget tracking and reporting purposes.
- Enhanced office efficiency by organizing files, managing calendars, and coordinating meetings.
- Contributed to team success by supporting colleagues in various tasks as needed.
- Greeted guests in with friendliness and professionalism, and encouraged feedback from customers and used feedback to implement positive changes within restaurant..
- Monitored and ordered supplies and materials to keep office well stocked.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
Bachelor of Science - Hotel, Restaurant And Institution Management
Liceo De Cagayan University
Carmen, Cagayan de Oro City03.2018
Skills
Relationship Building
Strategic Planning
Training and mentoring
Client Engagement
Attention to Detail
Seminarsworkshopsattended
- Personality Development and Workshop, Audio Visual Room #1, Liceo de Cagayan University, 02/24/18
- U Speak! Liceo U Hosting Workshop, Liceo de Cagayan University, 03/11/17
- Shabby Chic –Themed Dessert Buffet Workshop, Binx Cake Pops,Tiano Street, Cagayan de Oro City, 02/19/17
- Bloomberg: “The New Employment Landscape for Business Students and in the midst of ASEAN Integration and Globalization.”, Rodolfo N. Pelaez Boulevard, Cagayan de Oro City, 01/23/16 - 01/24/16
Languages
Filipino, English
Personal Information
- Age: 25
- Citizenship: Filipino
- Date of Birth: 08/21/98
- Marital Status: Single
References
- Mrs. Roselyn Marso, Restaurant Manager Bonchon Chicken Philippines - Immediate Supervisor | Makati City, Metro Manila| 0927-528-9655
- Ms. Jhoena Gabriel, Sr. Team Leader, Concentrix CVG Philippines Inc., | Quezon City, Metro Manila | gjhoena83@ gmail.com | 0956-801-0426
Timeline
Advisor I, Customer Service - Sales Retention
Concentrix CVG Philippines, Inc.
03.2023 - 05.2024
Junior Assistant Restaurant Manager
Bonchon Chicken Philippines
02.2019 - 03.2023
Bachelor of Science - Hotel, Restaurant And Institution Management
Liceo De Cagayan University
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