WENDELL VAN GUMAWID
Muntinlupa City
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
MARKETING COORDINATOR
RT MEDICAL
03.2022 - 04.2024
- Managed CRM(High Level) to maximize customer outreach efforts and strengthen client relationships.
- Collaborated with cross-functional teams to establish successful execution of projects and campaigns.
- Supported sales team efforts by creating persuasive sales collateral that clearly communicated product benefits.
- Improved website traffic with the implementation of SEO best practices and keyword research.
CLIENT SERVICE ASSOCIATE (FACEBOOK ONLINE ADS SUPPORT)
TDCX PHILS.
11.2020 - 01.2022
- Responded promptly to client inquiries via email, or chat, demonstrating commitment to exceptional service standards.
- Assisted in the retention of high-value clients through proactive communication and exceptional service delivery.
- Streamlined reporting processes, providing clients with clear insights into their ad account status.
- Ensured timely processing of transactions, reducing errors and improving overall client satisfaction levels.
ADMINISTRATIVE SUPPORT SPECIALIST
STEFANINI PHILS.
12.2017 - 05.2020
- Closing and Billing Service Orders
- Contract maintenance/Service Report Images
- Daily Service Review and Analysis
- New Purchase Order solicitation and collection
- Processing, opening, closing, updating service orders with relevant data with adherence to the process established.
SENIOR ANALYST
AUTOMATIC DATA PROCESSING, LLC
08.2014 - 12.2015
- Responsible for payroll maintenance catering large companies based in the US
- Use multiple tools and resources in order to develop an accurate and comprehensive response to inquiries relating to the processing of U.S Payroll (Siebel and SAP)
- Monitor assigned project tasks to ensure adherence to agreed schedules
- Communicates continuously with clients and ADP Project Consultants regarding project status as necessary to ensure all assigned tasks are completed according to schedule.
SENIOR ACCOUNT SPECIALIST
HSBC ELECTRONIC DATA PROCESSING INC
02.2011 - 10.2013
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Mentored junior team members, offering guidance and support for their professional growth and development within the Account Specialist role.
Education
Bachelor of Science - Information Technology
ASIA PACIFIC COLLEGE
01.2009
Skills
- Customer service and client interfacing skills
- Ability to perform on individual projects and cooperatively on teams
- High adaptability and capable of handling high workloads
- Documentation And Reporting
Trainings / Seminars
- CCNA BOOTCAMP TRAINING - IRONLINK, 03/01/17
- CERTIFIED CABLING TEST TECHNICIAN [CCTT] ASSOCIATE COURSE, 08/01/07
- NETWORK IT!, 10/01/07
Timeline
MARKETING COORDINATOR
RT MEDICAL
03.2022 - 04.2024
CLIENT SERVICE ASSOCIATE (FACEBOOK ONLINE ADS SUPPORT)
TDCX PHILS.
11.2020 - 01.2022
ADMINISTRATIVE SUPPORT SPECIALIST
STEFANINI PHILS.
12.2017 - 05.2020
SENIOR ANALYST
AUTOMATIC DATA PROCESSING, LLC
08.2014 - 12.2015
SENIOR ACCOUNT SPECIALIST
HSBC ELECTRONIC DATA PROCESSING INC
02.2011 - 10.2013
Bachelor of Science - Information Technology
ASIA PACIFIC COLLEGE
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