Wendel Camposano
Customer Service Representative
Angat,Bulacan
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
PACIFIC ROADLINK LOGISTICS, INC.
8 2021 - Current
- Help manage current customer accounts
- Deal with high volume of inbound and outbound phone calls
- Maintain relationships with carriers and customers
- Provide exceptional customer service to customers and carriers
- Solve customer aand carrier problems and help resolve the issues
- Excellent multitasking skills within their work space as well as computer software programs
- Be a professional representative of our company that other employees look up to
- Set pick-up and delivery appointments with depot, yards, and ports
- Conduct customer interactions via email and phone contact
- Provide directions for each new customer as they are entered in the system
- Effectively monitor all loads assigned
- Manage all unplanned accessorial charge issues related to the customers and operations
- Identify and communicate ways of the company can continuously improve in its operations
- Meet or exceed all performance goals while supporting colleagues
- Additional duties as needed.
PRODUCTION LINE INSPECTOR
MAY HARVEST CORPORATION
06.2021 - 08.2021
- Daily Product Evaluation (HR)
- Monitor Products daily in Holding Room
- Random check 5 products every hour and make sure it meets the company standard
- Evaluate product and list their age starting the day it's made
- Note if the products are in good condition or not
- Room Temperature
- Check temperature in all areas on the warehouse every hour
- Making sure the temperature in each areas meets the company standard
- Coordinate with the Warehouse In charge if there is any issue about the temperature to immediately resolve the problem
- Refrigerated Storages
- Check the product before freezing
- The temperature must be 4 c in maximum
- Inspect the product quality, packaging, Production date, and Expiry Date
- Monitor Area Temperature
- Warehouse Evaluation
- Monitor the cleanliness of the areas in the warehouse every 3 hours and request the utility to clean the area that has foul odor or untidy as needed
- Monitor Cold Storages, Holding Rooms, Ice Makers, and Reefer Van every 3 hours
- Issuing, Receiving and Returns, Weekly Report, Monthly Inventory counts, and Monitoring of Canteen GMP and Sanitation.
ENUMERATOR
PHILIPPINE STATISTICS AUTHORITIES
09.2020 - 11.2020
- Collect census data by doing interviews door-to-door
- We help the census bureau gather information on the number of people residing in a particular town, state and country.
OFFICE ASSISTANT
MODERN BUILDING MAINTENANCE LLC.
02.2018 - 02.2020
- Assist General Manager in daily basis
- Handle maintenance and its offices
- Using Electronic Document Management System to keep a soft copy of important file in order to help the staff for some document retrieval
- Monitor payments as well as other obligations
- Assist in petty cash allocation and management
- Sending cash, transfer and cheques to the bank
- Printing, Scanning and faxing documents
- Answering telephone and transfer to the appropriate staff and receiving telephone calls from customer for loan and credit cards queries
- Receive visitors and clients and assist them as required
- Maintain proper filling and effective record keeping of all mails coming to the office and channelling the same to the appropriate recipient
- Preparing airway bill shipment and receive package and distribute to the staff
- Using Photoshop to make invitations, tarpaulin and online ads for the company
- Made a Purchase Order for Pantry Stocks, Office Stationery and Office Equipment monthly.
Education
Skills
Customer Service
Reliable and professional
Organized
Time Management
Fast learner
Can handle pressure
Multi-tasking ability
Problem-solving abilities
Computer Proficiency
References
- Mr. Ronaldo S. Bantog, Teacher, +639335304565
- Mr. Renel Bequillo, Customer Service Representative, +639068851902
Timeline
PRODUCTION LINE INSPECTOR
MAY HARVEST CORPORATION
06.2021 - 08.2021
ENUMERATOR
PHILIPPINE STATISTICS AUTHORITIES
09.2020 - 11.2020
OFFICE ASSISTANT
MODERN BUILDING MAINTENANCE LLC.
02.2018 - 02.2020
CUSTOMER SERVICE REPRESENTATIVE
PACIFIC ROADLINK LOGISTICS, INC.
8 2021 - Current