Wences Kim Bustillo
Taguig City,National Capital Region
Summary
As a Human Resources Generalist I at iQor, I apply my Bachelor's degree in Applied Mathematics and my skills in active listening, attention to detail, and problem solving to the rewards strategy and vendor management function. I have been working at iQor since August 2022, starting as a Human Resources Assistant in the benefits department, and then moving to a Human Resources Specialist role in January 2023. In my current position, I support the design, implementation, and evaluation of the compensation and benefits programs, as well as the management of the external vendors and partners. I contribute to the mission of iQor to deliver innovative and customer-focused solutions, and to the values of integrity, respect, and excellence. I am passionate about the field of human resources, and I aim to grow my career and expertise in this area.
Overview
3
3
years of professional experience
Work History
Human Resources Generalist I - Expat Mobility
iQor
08.2024 - Current
- As part of my role in HR expatriate mobility, I am responsible for overseeing and facilitating the international relocation of employees
- This involves managing all aspects of an expatriate's assignment, from pre-departure planning to repatriation
- Legal Compliance and Documentation: I manage the process of obtaining necessary visas, work permits, and ensure compliance with local labor laws
- This includes liaising with legal teams and government agencies to secure all required documentation
- Ongoing Expatriate Support: I maintain regular communication with expatriates to address any challenges they face during their assignment
- I provide resources and support to ensure their well-being and productivity
- Repatriation Planning: I manage the process of repatriating employees at the end of their assignments, including arranging their return, facilitating their reintegration into the home office, and addressing any reverse culture shock
Human Resources Generalist I - Rewards Strategy, Vendor Management
iQor
11.2023 - 08.2024
- As the primary point of contact for HMO management across 17 sites in the Philippines, serving a workforce of 32,000 employees, I played a pivotal role in ensuring comprehensive healthcare coverage for all staff
- HMO Account Management: Overseeing the enrollment of new hires into the HMO system and managing the deletion of accounts for terminated employees, ensuring seamless transitions and accurate record-keeping
- Payroll Integration: Handling HMO deductions for each payroll cycle, as well as processing final pay deductions, to maintain financial accuracy and employee satisfaction
- Cost Analysis: Calculating and managing the monthly HMO costs for all employees, providing insights that supported budget planning and cost efficiency
- Billing Oversight: Managing HMO and Pre-Employment Medical Examination (PEME) billings, ensuring timely and accurate payments
Human Resources Specialist - Rewards Strategy, Vendor Management
iQor
01.2023 - 11.2023
- Conducted new hire orientation to ensure the completion of required paperwork and accurately recorded employee information in the HR database.
- Supported business growth by building and maintaining positive relationships with referring physicians, clinics, and laboratories.
- Expedited urgent visa requests by assessing individual cases and prioritizing based on specific needs and circumstances.
- Maintained up-to-date knowledge of immigration policies and procedures to provide accurate guidance on eligibility requirements.
- Managed Pre-Employment Medical Examination (PEME) billings, ensuring accurate processing and timely payments.
Human Resources Assistant - Benefits
iQor
08.2022 - 01.2023
- Conducted new hire orientation to verify the completion of required paperwork and recorded employee information in the HR database.
- Fostered positive relationships with referring physicians, clinics, and laboratories to support business growth.
- Expedited urgent visa requests by prioritizing cases based on individual circumstances and needs.
- Stayed updated on immigration policies and procedures to provide accurate guidance on eligibility requirements.
Customer Service Representative
Support Services Group
12.2021 - 08.2022
- In my role as an online proctor, I provided critical support to test takers from various institutions, ensuring a smooth and secure examination process
- My responsibilities included assisting candidates before and during their exams, addressing any technical issues, and monitoring them throughout the testing period
- By maintaining a vigilant and attentive presence, I ensured that academic integrity was upheld, fostering a fair testing environment for all participants
- My role required strong communication skills, quick problem-solving abilities, and a commitment to upholding the highest standards of ethical conduct
Education
Bachelor of Science - Applied Mathematics
Eastern Visayas State University
Tacloban City, Leyte, Philippines08.2021
Skills
- Case Management
- Working Visa
- Customer relations
- Vendor management and coordination
- Data evaluation
- Payment processing
- Invoice processing
- Customer service
- Data analysis
- Healthcare benefits
- New employee enrollment
- Multitasking Abilities
- Computer skills
Timeline
Human Resources Generalist I - Expat Mobility
iQor
08.2024 - Current
Human Resources Generalist I - Rewards Strategy, Vendor Management
iQor
11.2023 - 08.2024
Human Resources Specialist - Rewards Strategy, Vendor Management
iQor
01.2023 - 11.2023
Human Resources Assistant - Benefits
iQor
08.2022 - 01.2023
Customer Service Representative
Support Services Group
12.2021 - 08.2022
Bachelor of Science - Applied Mathematics
Eastern Visayas State University
Similar Profiles
Cheyenne GlassCheyenne Glass
Assistant Manager of Operations- Priority Health at IQorAssistant Manager of Operations- Priority Health at IQor
Victoria BeasonVictoria Beason
Customer Service Representative at IqorCustomer Service Representative at Iqor
Tyricia CrockettTyricia Crockett
Customer Service Rep/ Collections Agent at iQorCustomer Service Rep/ Collections Agent at iQor