WELMAR C. ROXAS
Davao City
Summary
Highly motivated and adaptable professional with an extensive background in customer experience, logistics, and public service. Proven track record in maintaining high customer satisfaction and adjusting quickly to new operational environments. Skilled in navigating complex CRM tools and committed to a productive, open-minded approach to problem-solving.
Overview
7
7
years of professional experience
Work History
Account Associate II | Legalzoom – Logistics Account
VXI Global – DVSM
Davao City
01.2024 - 01.2025
- Managed logistics-focused account operations ensuring streamlined service delivery.
Committee Chairperson | Sangguniang Kabataan Official
Barangay Hall – Santo Niño, Tugbok District
Tugbok District
01.2018 - 01.2024
- Led the Committee on Gender and Development, overseeing community initiatives and local policy.
Learning Associate II – Promoted to Trainer Senior Fan Care Specialist | Viviseats Reservation Account
Alorica Davao, Matina IT Park
Matina IT Park
01.2021 - 01.2023
- Facilitated training programs to enhance team performance and service quality.
- Provided high-level customer support for reservation services, maintaining quality standards.
Customer Experience Specialist | PlaceNPay Food Delivery Service Account
Alorica Davao
Davao
01.2019 - 01.2021
- Handled customer inquiries and resolved issues to ensure a seamless delivery experience.
Education
Bachelor of Public Administration -
University of Southeastern Philippines
01-2015
Secondary Education Graduate - undefined
Mintal Comprehensive National High School
01-2012
Skills
- Communication: Excellent verbal and written communication skills
- Technical Proficiency: MS Office Tools, Google Workspace (Sheets, Calendar), and Canva
- Platform Navigation: Salesforce, Zendesk, and Slack
- Leadership: Experience in training, committee chairing, and public administration
Timeline
Account Associate II | Legalzoom – Logistics Account
VXI Global – DVSM
01.2024 - 01.2025
Learning Associate II – Promoted to Trainer Senior Fan Care Specialist | Viviseats Reservation Account
Alorica Davao, Matina IT Park
01.2021 - 01.2023
Customer Experience Specialist | PlaceNPay Food Delivery Service Account
Alorica Davao
01.2019 - 01.2021
Committee Chairperson | Sangguniang Kabataan Official
Barangay Hall – Santo Niño, Tugbok District
01.2018 - 01.2024
Secondary Education Graduate - undefined
Mintal Comprehensive National High School
Bachelor of Public Administration -
University of Southeastern Philippines