Summary
Overview
Work History
Education
Skills
Timeline
Generic

Welma Vertudazo

Customer Service
Davao City, Province Of Davao Del Sur

Summary

Dynamic Customer Service Representative with ECV CARGO LOGISTICS SOLUTIONS INC., adept at enhancing service delivery efficiency through critical thinking and effective communication. Successfully trained new staff and streamlined workflows, ensuring timely shipments and exceptional customer satisfaction. Proficient in data entry and committed to fostering positive client relationships.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

ECV CARGO LOGISTICS SOLUTIONS INC.
05.2017 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Streamlined order processing workflows to enhance service delivery efficiency.
  • Trained new staff on company policies and customer service protocols.
  • Collaborated with logistics teams to coordinate timely shipments and deliveries.

Education

HRM - Pearl Farm Beach Resort

Computersense College Technology
Davao City, Province Of Davao Del Sur, Philippines
04.2001 -

Skills

Customer service

Active listening

Critical thinking

Data entry

Timeline

Customer Service Representative

ECV CARGO LOGISTICS SOLUTIONS INC.
05.2017 - Current

HRM - Pearl Farm Beach Resort

Computersense College Technology
04.2001 -
Welma VertudazoCustomer Service