WEENCY JYNN CUENCIA
TELLER
SARA, ILOILO
Summary
Proven professional with a solid background in banking and payroll management, notably at PALAWAN PAWNSHOP INC. Excelled in enhancing customer satisfaction through expert knowledge of banking regulations and MS Office. Demonstrated exceptional verbal communication and professionalism, significantly contributing to operational efficiency and team success.
Overview
8
8
years of professional experience
Work History
Branch Associate
PALAWAN PAWNSHOP INC.
05.2018 - Current
- Strengthened client relationships with personalized attention and prompt resolution of inquiries or concerns.
- Provided exceptional customer care through active listening, empathetic understanding, and tailored recommendations based on individual needs.
- Maintained strict confidentiality of sensitive customer information in compliance with bank policies and industry regulations.
- Contributed to branch growth by identifying opportunities for expanding existing client relationships through referrals or additional product offerings.
- Promoted a positive work environment by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Enhanced customer loyalty with thorough follow-ups ensuring satisfaction after resolving issues or completing transactions.
- Assisted Branch Manager in keeping inventory levels aligned with objectives.
- Ensured smooth daily operations by maintaining accurate transaction records, cash drawer balances, and compliance with banking regulations.
- Functioned well in high-paced and stressful environment.
- Maintained friendly and professional customer interactions.
Payroll Staff Member
NORTHSTAR MANPOWER SERVICES INC.
09.2016 - 05.2018
- Enhanced payroll accuracy by diligently reviewing timesheets and employee information.
- Managed multiple pay schedules for different employee groups, ensuring accurate and timely payments for all staff members.
- Increased departmental productivity by training new staff members on all aspects of the payroll process.
- Safeguarded confidential employee information by adhering to strict data privacy protocols at all times throughout the payroll process.
- Resolved payroll discrepancies promptly to maintain positive employee relations and prevent costly errors.
- Communicated effectively with employees regarding their questions or concerns about payroll issues, fostering a respectful work environment.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Resolved payroll discrepancies quickly and successfully.
Education
Bachelor of Science - MARKETING MANAGEMENT
UNIVERSITY OF SAN AGUSTIN
Iloilo City, Province Of Iloilo, Philippines 04.2001 -
Skills
Banking Regulations Understanding
Proficient in MS Office
Verbal/written communication
Branch operations familiarity
Customer Service
Operational Reports
Cash handling expertise
Goal-oriented focus
Professionalism and Etiquette
Excellent work ethic
Languages
English
Timeline
Branch Associate
PALAWAN PAWNSHOP INC.
05.2018 - Current
Payroll Staff Member
NORTHSTAR MANPOWER SERVICES INC.
09.2016 - 05.2018
Bachelor of Science - MARKETING MANAGEMENT
UNIVERSITY OF SAN AGUSTIN
04.2001 -