Wayne Richmond Rivera

Emu Run Experience

• Provided excellent customer service through phone, email, and in-person inquiries
• Managed tour bookings and handled reservation changes using booking systems
• Upsold tours and experiences by recommending suitable options based on customer needs
• Performed a range of administrative tasks, including data entry, document handling, and coordination with the operations team
• Ensured smooth communication between customers and internal departments to maintain a high level of guest satisfaction
• Maintained organized records and assisted in day-to-day office operations

Customer Service Representative
Concentrix – SiriusXM Account

• Provided excellent customer service by assisting clients with account inquiries, billing concerns, and technical issues related to SiriusXM services
• Handled both retail support and general customer service, ensuring a smooth and positive experience for each caller
• Developed strong sales and upselling skills by promoting relevant products and subscription upgrades based on customer needs
• Maintained high-quality service by meeting performance targets, including call handling time and customer satisfaction
• Communicated effectively and professionally in a fast-paced, high-volume call center environment

• Prepared and cooked food items in the kitchen following safety and quality standards
• Maintained cleanliness and hygiene in the kitchen and lobby areas, including dining spaces and restrooms
• Assisted customers in the lobby by providing a friendly, helpful, and welcoming experience
• Ensured food was served quickly and accurately during high-volume periods
• Worked as part of a fast-paced team to support smooth daily operations