Wayne Silvestre
Human Resources Specialist
Santor Tanauan City, Batangas
Summary
Accomplished Human Resources Specialist with a proven track record at Epson Precision (Philippines), Inc., where streamlined recruitment processes, significantly reducing hiring times. Expert in HR policies and relationship building, I excel in fostering workplace culture and enhancing staff integration. My approach combines analytical thinking with empathy, driving continuous improvement and organizational growth.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Human Resources Specialist
Epson Precision (Philippines), Inc.
06.2021 - Current
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
- Streamlined recruitment processes for efficiency, reducing average hiring time significantly.
- Developed and maintained relationships with external recruitment agencies to expand candidate pools for hard-to-fill positions, ultimately leading to successful hires.
- Promoted culture of continuous improvement, encouraging staff to share innovative ideas for organizational growth.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
Shop Specialist
Globe Telecom
09.2019 - 11.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
Bachelor of Science - Human Resources Management
La Consolacion College Tanauan
A. Mabini Avenue, Tanauan City, Batangas 09.2013 - 07.2018
Skills
Languages
English
Upper intermediate (B2)
Timeline
Human Resources Specialist
Epson Precision (Philippines), Inc.
06.2021 - Current
Shop Specialist
Globe Telecom
09.2019 - 11.2020
Bachelor of Science - Human Resources Management
La Consolacion College Tanauan
09.2013 - 07.2018
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