Wayne Silvestre
Human Resources Specialist
Santor Tanauan City, Batangas
Summary
Accomplished Human Resources Specialist with a proven track record at Epson Precision (Philippines), Inc., where streamlined recruitment processes, significantly reducing hiring times. Expert in HR policies and relationship building, I excel in fostering workplace culture and enhancing staff integration. My approach combines analytical thinking with empathy, driving continuous improvement and organizational growth.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Human Resources Specialist
Epson Precision (Philippines), Inc.
06.2021 - Current
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
- Streamlined recruitment processes for efficiency, reducing average hiring time significantly.
- Developed and maintained relationships with external recruitment agencies to expand candidate pools for hard-to-fill positions, ultimately leading to successful hires.
- Promoted culture of continuous improvement, encouraging staff to share innovative ideas for organizational growth.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
Shop Specialist
Globe Telecom
09.2019 - 11.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
Bachelor of Science - Human Resources Management
La Consolacion College Tanauan
A. Mabini Avenue, Tanauan City, Batangas 09.2013 - 07.2018
Skills
HR policies and procedures
Problem-solving abilities
Analytical and Critical Thinking
Adaptability and Flexibility
Recruitment Strategies
Continuous Improvement
Written Communication
Database Maintenance
Active Listening
Attention to Detail
Relationship Building
HR policies and procedures
Languages
English
Upper intermediate (B2)
Timeline
Human Resources Specialist
Epson Precision (Philippines), Inc.
06.2021 - Current
Shop Specialist
Globe Telecom
09.2019 - 11.2020
Bachelor of Science - Human Resources Management
La Consolacion College Tanauan
09.2013 - 07.2018