Warren Rudolph Vidallon

• Respond to customer queries and customers concerns.
• Making outbound calls (follow up calls), when needed to customers.
• Identified and resolved process issues to drive optimal workflow and business growth.
• Maintain deep understanding of client process and policies.
• Provide excellent customer service to our customers.
• Responsible to exhibit a capacity for critical thinking and analysis.

• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Skilled at working independently and collaboratively in a team environment.
• Worked flexible hours across night, weekend and holiday shifts.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Delivered services to customer locations within specific timeframes.

• Took payment information and other pertinent information such as addresses and phone numbers to place orders.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Provided primary customer support to internal and external customers.
• Resolved concerns with products or services to help with retention and drive sales.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Reinforced established quality control standards and followed procedures for optimal customer interactions.

• Took payment information and other pertinent information such as addresses and phone numbers to place orders.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Provided primary customer support to internal and external customers.
• Resolved concerns with products or services to help with retention and drive sales.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Managed high levels of call flow and responded to technical support needs.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Used ticketing systems to manage and process support actions and requests.
• Researched product and issue resolution tactics to address customer concerns.

• Followed up with customers about resolved issues to maintain high standards of customer service.
• Investigated and resolved accounting, service and delivery concerns.
• Investigated and resolved customer inquiries and complaints quickly.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Promoted available products and services to customers during service, account management, and order calls.
• Educated customers about billing, payment processing and support policies and procedures.

· Identifying customer needs, answering questions, and solving problems.

· Answering Inbound Calls.

· Assisting with customers’ needs.

· Handling support requests across communication channels.