Microsoft Office 365 and Office Professional 2019
Warren Anastacio
Training Manager
Pasig City,National Capital Region
Summary
Successful at developing and improving training programs for employees at all levels both private (corporate and enterprise) and public (government) environment . Excellent communicator, corporate planner and multi-cultural, conflict-resolutions manager with advanced understanding of training needs for each department. Expertise in e-learning, learning management systems administration, digital analytics and leadership training.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
9
9
Certificates
Work History
Training Manager
Solutions Exchange Inc.
Makati Central Business District
02.2023 - Current
- Conducted orientation sessions and organized on-the-job training for new hires.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Prepared and distributed manuals, handouts and online tutorials to provide employees with training materials and resources.
- Conducted research and analysis of learning needs of employees to develop targeted training programs.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Coordinated technical training and personal development classes for staff members.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Delivered new employee onboarding and training sessions via BU-Specific Application Tools & Software
- Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Managed new employee orientation training process for more than 69 employees, on average, each year.
- Implemented new learning strategies depending upon employees' skill levels.
- Developed departmental systems and procedures to better align workflow processes.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Tested all training software and hardware prior to commencing training programs.
- Directed training programs and development paths for managers and supervisors.
Training Officer
Activations Advertising Inc.
Quezon City
09.2019 - 06.2020
- Established personnel qualifications and coordinated onboarding activities for direct hire and contractual employees for local deployment.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness and productivity.
- Trained and onboarded at least 355 contractual employees including 15 direct-hire, advertising professionals and managers to enhance success in field operations. (Successful Onboard Rate of 91.07%)
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Identified training needs and planned classes accordingly - Advanced Excel Training, Search Engine Optimization, Digital Content Marketing, Display Advertising & Direct Email Marketing Strategies.
- Analyzed and evaluated training effectiveness and program outcomes.
- Built and maintained professional relationships with vendors and suppliers - including several number of regulatory and industry agencies (private and government - National Privacy Commission)
- Developed job-specific competencies and performance standards.
- Developed and implemented successful onboarding program.
- Authored and co-created e-learning content to aid in contactless workplace safety & hygiene programs during the lockdown period of March-August 2020
Training Manager
Toms World Amusement Inc.
NCR National Capital Region
10.2017 - 08.2019
- Conducted corporate, retail orientation sessions and organized on-the-job training for new hires and store retail team managers and service crew members.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Organized and edited training manuals - Store Operations Manual and HR Policies & Procedures, multimedia visual aids, and other educational materials.
- Communicated all printed and e-learning training modules and performance objectives, schedules, and training assessments to middle & upper management.
- Drove store operations and departmental performance and achievement of service levels through focused team operational reviews, structured 1x1 and grouped coaching, including manage-to-enterprise targets.
Education
Bachelor of Science - Computer Science And Programming
Polytechnic University of The Philippines
Metro Manila, NCR 06.1988 - 05.1993
Bachelor of Arts - Theology
Faith Bible College
Quezon City, NCR 09.1993 - 05.1997
Skills
Analytical and Critical Thinking
undefinedAccomplishments
TECHNICAL TRAINING:
2022
Management-Approved Three-Year Comprehensive Training Plan for SXI Developer Learning Roadmap
2016
Harvard Mentor Training Series for Service Excellence for B2B and B2C Chat Support Teams (6 Teams of 148 agents) to deliver:
* 75.3% Resolution Rate
* 79.5% CSAT Scores
2015
Remote Training for JW Marriott Front-Desk Training for Level 1 Support and Escalation 105 Hotels in 45 Working Days
COMPLIANCE TRAINING
2019
Registration of Activations Advertising Inc. in 2019 Data Privacy Compliance and training of 63 full-time, direct employees for Privacy Impact Assessment Tool and documentation for submission to the NPC National Privacy Commission under client-requirements and management mandate
CUSTOMER SERVICE ONBOARDING
2019-2020
MSAP Silver and Bronze ICE Innovation, Creativity and Effectiveness Awards for Activations Advertising Inc. for Unilever's All Things Hair Refillery and Greenwich's GWorld Pizza Day
ELEARNING
2015-2016
Lead 3-man e-Learning Group for WFM NICE Systems 6.3 using Moodle and Abzorb with SCORM 1.1 and Adobe Captivate 9 for India, Philippine and South America rapid-content production team
PROCESS IMPROVEMENT
2014-2015
Call Handling Reduction of 5 hours 10 minutes 35 seconds with 220 Service Requests with Docomo Intertouch Voice Support through Softskills Training
TRAINING & CERTIFICATION
Introduction to Project Management Year 2022
Microsoft Exchange Server 2012 Year 2016
CCNA Certification #12699297 Year 2015-2017
Dell-Certified Master Trainer Year 2007 to 2009
Software
Software Development - Java
Talent LMS - Moodle, Abzorb, SCORM 11
Adobe Captivate 80 and 90
Microsoft Teams
Git, GitHub & GitLab
Microsoft Project 2015
Java and JavaScript
SQL
NPM
Docker
Postman
SonarLint/Qube
Certification
LinkedIn - Communication Foundations
Interests
Photography, Cycling, Motoring, CAD, AI, Electronics, Java Projects
Photography, Digital Marketing, Automotive & Motorcycle Mechanics, Electric Urban Mobility
May 2020 - Created an online e-store www.mikesgaragemnl.com to sell motorcycle accessories and e-scooters while selling bicycles and folding bikes during the pandemic and post-pandemic period using www.shopify.com
Timeline
LinkedIn - Communication Foundations
06-2023
Microsoft Windows Server 2012
06-2023
Training Manager
Solutions Exchange Inc.
02.2023 - Current
Introduction to Project Management
10-2022
Training Officer
Activations Advertising Inc.
09.2019 - 06.2020
Training Manager
Toms World Amusement Inc.
10.2017 - 08.2019
Harvard Leadership Development Program
09-2009
Dell Coaching Workshop
05-2009
Ron Kaufmann "Up Your Service"
12-2007
CCNA #12699297
01-2007
LEAD Leadership Empowerment and Development
09-2006
NASD Series 7 and Series 63
09-2002
Bachelor of Arts - Theology
Faith Bible College
09.1993 - 05.1997
Bachelor of Science - Computer Science And Programming
Polytechnic University of The Philippines
06.1988 - 05.1993
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