Walter Ramirez
Gen. Trias
Summary
Eager to join an innovative company as a Sales Representative where I can use my enthusiasm for customer service excellence to exceed targets & guest expectations. Ensuring that guest will return.
I am a fast learner, Love to finish what is assigned to me on schedule, Eager to learn more about sales and I can work un pressure.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Supervisor/OIC of 3 Physical Store Including 1 Commissary
Americana foods corp.(Krispy Kreme)
Doha
01.2019 - 01.2023
- Assign to make sure that the store run Smoothly for both Commissary & Retail
- Delicating people in which station should they handle base on their skills
- Responsible for conducting Quality & Service Standard audit for the store
- Conducting random Audit on Finance and Inventory
- Assuring that our people is align to our company's goal
- Conducting Training on people in both Theoretical & Actual for them to be ready when they handle the station assigned to them
- Assuring we have the right people on the right station
- Conducting Monthly Meeting for our team to know: "Where we at vs our target", "What we need to do","How are we doing now vs last month & Last year"
- Assessing Potential Leader to be promoted
- Training People who have potential to be a "Leader" Not a "Boss"
- Ensuring training is properly conducted by our certified trainer
- Responsible for all Inventory
- Responsible for achieving our target & goals
- Assign to take care of area mopping for Krispy Kreme Qatar
- Assign to be the Delivery Manager of Krispy Kreme Qatar
- Responsible to Coordinate in every delivery carrier in Qatar to run smoothly
Production & Retail Specialist
Americana foods corp.(Krispy Kreme)
Doha
01.2017 - 01.2019
- Assign to check shelf life to every product
- Assuring that we practice standards procedures
- Assign to make our doughnuts from dough to finish product
- Providing good quality doughnuts
- Making sure that the cash are balance till i time-in and time-out
- Making sure that all the areas are clean and organize
- Calibrating our coffee machine once a week
- Making sure that we give our guest a memorable moment if they visit in our store
- Assign to do the inventory at checklist of any product and raw materials in the store
- Motivating and teaching co-worker to do the standard procedure by showing them how its done
Restaurant Staff
Shakey's Pizza Restaurant
Pasay City
05.2011 - 01.2017
- Responsible for attending guests needs
- Responsible in taking down orders and serve the food exactly as requested and at the same time suggestive selling
- Record the price that the guest ordered in the guest check and courteously handle the bill to the guest
- Responsible for providing quality food preparation of different dishes
- Responsible in salad and sandwich preparation
- Responsible for preparing the monthly/daily inventory of all store stocks
- Responsible in constructing pizza
- Responsible in checking shelf life and expiration date of the products
- Responsible in inspecting, assessing and evaluating the quality of newly delivered raw materials
- Responsible in approving/rejecting delivered raw materials
- Responsible in reporting to the Managers regarding kitchen and front of house concerns
Cameraman
Focush2.inc
Quezon city
01.2009 - 01.2011
- Taking care of the camera
- Giving them good shot and framing for tv
- Making sure that we have a good take before we finish
- Editing the video we shoot for release
Education
Cabaruan Elementary School
Bacarra, PhilippinesKin yang Academy
Dasmariñas City, PhilippinesSkills
- Menu development
- Scheduling Coordination
- Sales Promotion
- Equipment Troubleshooting
- Espresso machine operation
- Cash Handling Accuracy
- Product Upselling
- Barista Training
- POS System Operation
- Staff Motivation
- Shift Scheduling
- Food Safety Compliance
- Worker Training
- Supply Ordering
- Customer Service
- Equipment Inspection
- Food Safety
- Payroll Preparation
- Menu Planning
- Staff Forecasting
- Kitchen oversight
- Inventory Control
- Budget Development
- Analytical Thinking
- Cash register counting
- Sanitation Standards
- Labor cost control
- Team Leadership
- Staff Scheduling
- Interpersonal Communication
- Waste Procedures Establishment
- Work Area Inspection
- Food Preparation
- Analytical Skills
- Self Motivation
- Staff Management
- Preparation oversight
- Kitchen Staff Supervision
- Inventory controls
- Portion Control
- Food Delivery Oversight
- Team Collaboration
- Problem-solving aptitude
- Workforce Now
- Kitchen Equipment Operation
- Service Quality Standards Evaluation
- Work Station Assignments
- Serving expertise
- Time Management
- Microsoft Excel
- Sanitizing understanding
- Organizational Skills
- Dining room management
- Hygiene practices
- Orientation and Onboarding
- Multitasking Abilities
- Excellent Communication
- Manage cash register
- Disciplinary Write-ups
- Order Processing
- Work Schedule Creation
- Food safety understanding
- Shortage Reports
- Personnel Data Reporting
- Task Prioritization
- Event Planning
- Policies Development
Hobbies and Interests
Watching and Reading, Playing basketball
Training
- Communication Program
- Leadership Training Program
- How We Work Together Program
- Food Safety Program Course
- S.W.E.E.T. Training Program Course
- Teamwork Program
- Profit & Loss Training
- Basic Coffee Training
- Barista Training.
- Crunch Time & Aloha System Training
Affiliations
- Weekly Calibrating Coffee Machine's
Languages
English
First Language
Accomplishments
- Acknowledge by company as the deliver coordinator for krispy kreme brand in qatar
- Highest points in our management exam in both written & situational.
Certification
- Certified in Barista Training
- Crunchtime System Training
- Food & Safety Training
- S.W.E.E.T Training
- Aloha System Training
- Coffee Training
- Profit & Lost Training
- Production Training
- Retail Training
- How We Work together training
References
References available upon request.
Timeline
Supervisor/OIC of 3 Physical Store Including 1 Commissary
Americana foods corp.(Krispy Kreme)
01.2019 - 01.2023
Production & Retail Specialist
Americana foods corp.(Krispy Kreme)
01.2017 - 01.2019
Restaurant Staff
Shakey's Pizza Restaurant
05.2011 - 01.2017
Cameraman
Focush2.inc
01.2009 - 01.2011
- Certified in Barista Training
- Crunchtime System Training
- Food & Safety Training
- S.W.E.E.T Training
- Aloha System Training
- Coffee Training
- Profit & Lost Training
- Production Training
- Retail Training
- How We Work together training
Cabaruan Elementary School
Kin yang Academy
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