Wally Alico
Area Manager
Batangas, Province Of Batangas,BTG
Summary
Restaurant operations professional guiding product quality, food safety, inventory control, and store audits in a quick-service setting. Leads manpower planning, recruitment, crew development, and shift supervision while keeping service levels steady across kitchen and dining areas. Brings the store-level judgment needed for Restaurant Manager work through consistent execution and team coordination.
Overview
5
5
years of professional experience
Work History
Area Manager of Operations
Cantenetta Espresso Concepts Inc.
Batangas CIty
01.2026 - Current
- Monitor daily store operations and address issues quickly to keep service standards consistent across locations.
- Coordinate shift supervision to support smooth handoffs, proper staffing, and reliable frontline service.
- Support customer service standards by reinforcing clear service expectations with branch teams.
- Review sales promotion activity with store teams to keep product visibility and execution aligned with business goals.
Restaurant Manager
Select Sevice Partner Philippines Corporation
Batangas CIty
06.2025 - 12.2025
- Supervised daily restaurant operations and addressed service issues to support smooth guest service.
- Reviewed inventory levels and reordered supplies to maintain consistent stock for kitchen and service needs.
- Managed customer concerns and resolved complaints promptly to support positive dining experiences.
- Coordinated shift coverage and delegated opening and closing duties across service teams.
Restaurant Manager
5Kings Food Corporation (Chowking)
San Jose Occidental Mindoro
11.2021 - 02.2025
- Maintain product quality, availability, and safety through regular GSA audits and consistent store checks.
- Implement Production Guide and inventory control processes to keep kitchen operations organized and stocked.
- Schedule training for kitchen crew to strengthen skills development and support day-to-day service execution.
- Manage manpower planning, recruitment, and employee relations to keep staffing aligned with store needs.
- Drive food safety practices across store operations to protect product quality and customer well-being.
- Pass 2 consecutive years of FSC audits through disciplined quality management and top-management coordination.
Assistant Restaurant Manager
5Kings Food Corporation (Chowking)
San Jose Occidental Mindoro
04.2021 - 11.2021
- Maintained [number] customer interactions per day by applying AEC principles and timely public-facing service.
- Supported [number]% service quality satisfaction rate through scheduled coaching for dining crew and consistent service standards.
- Built store and product awareness through community relations and retail trade activity knowledge.
- Coordinated dining crew skills development and scheduled training to improve daily floor readiness.
- Reinforced customer relations by addressing guest concerns with calm, service-focused communication.
Education
Bachelor of Science - Business Administration and Management
Occidental Mindoro State College
San Jose, Occidental Mindoro06-2020
Skills
Customer relations
Service recovery
Staff scheduling
Sales promotion
Customer service standards
Merchandising
Complaint handling
Food safety compliance
Inventory control
Manpower planning
Training coordination
Audit preparation
Profit and loss management
Labor cost control
Food cost analysis
Vendor management
Shift supervision
Restaurant operations management
Hiring and onboarding
Employee performance coaching
Conflict resolution
Performance appraisal
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Area Manager of Operations
Cantenetta Espresso Concepts Inc.
01.2026 - Current
Restaurant Manager
Select Sevice Partner Philippines Corporation
06.2025 - 12.2025
Restaurant Manager
5Kings Food Corporation (Chowking)
11.2021 - 02.2025
Assistant Restaurant Manager
5Kings Food Corporation (Chowking)
04.2021 - 11.2021
Bachelor of Science - Business Administration and Management
Occidental Mindoro State College