Walley P. Prianes, CHP
Food And Beverage
City Of San Fernando
Summary
Motivated restaurateur and professionally Certified Hospitality Professional with extensive experience in applying knowledge and skills in dining operations, ensuring the highest levels of service standards to achieve greater guest satisfaction.
Overview
2
2
years of professional experience
38
38
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
CAPTAIN- FOOD AND BEVERAGE
OKADA MANILA
06.2024 - Current
- Overseeing service operations with high standards of service, guest satisfaction, and smooth coordination between staff and kitchen.
- Manage, guide, and train servers, waiters, and junior staff.
- Taking orders from guests via phone, ensuring clarity, accuracy, and adherence to special requests (e.g., allergies or dietary preferences).
- Oversee table settings, food presentation, and cleanliness.
- Managing compliance with health, safety, and sanitation guidelines.
- Knowledgeable in Point of Sale (POS) procedures.
- Ensuring that all food and beverages meet the Private Dining quality standards.
- Verifying that all menu items are correctly prepared and presented before being served to guests.
- Handling guest complaints and feedback professionally, ensuring immediate action is taken to resolve issues.
SUPERVISOR
TAKOYADON
04.2024 - 06.2024
- Oversaw daily operations of the store, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed revenue reports, inventory control, cash control, and store opening and closing procedures.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Optimized labour scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
ASSISTANT RESTAURANT MANAGER
MANG INASAL PHILIPPINES
02.2023 - 02.2024
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed a team of up to 26 service personnel while upholding high standards for customer service.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Monitored guest satisfaction through direct interaction with customers during their dining experience.
- Coached staff on proper etiquette when interacting with guests in order to provide exceptional hospitality experiences.
- Provided customers with excellent service and resolved customer complaints.
- Verified freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
- Utilized excellent organizational skills to ensure accuracy of all orders, resulting in increased profits.
- Created daily reports on sales and inventory levels to monitor financial results and adjust accordingly.
- Maintained accurate records of employee attendance and scheduling shifts.
- Scheduled and received deliveries and verified goods received.
Education
BACHELOR OF SCIENCE IN HOSPITALITY MANAGEMENT
DON HONORIO VENTURA STATE UNIVERSITY
Bacolor, Province Of Pampanga, Philippines 04.2001 - 08.2022
ACCOUNTANCY, BUSINESS AND MANAGEMENT
OUR LADY OF FATIMA UNIVERSITY
San Fernando, Province Of Pampanga, Philippines 04.2001 - 04.2018
Skills
- Restaurant Management
- Leadership and Supervisory
- Food and Beverage
- Cooking, Baking and Plating
- Fruit and Vegetable Carving
- Styling and Design
- Accounting
- Interpersonal Communication
- Microsoft Office
Certification
Certified Hospitality Professional (CHP), Institute of Tourism and Hospitality Professionals, 06/01/23
Personal Information
- Date of Birth: 01/18/00
- Gender: Male
- Nationality: Filipino
- Marital Status: Single
Professional Highlights
- Dedicated and detail-oriented F&B Captain with hands-on experience in a world-class 5-star luxury hotel, Okada Manila.
- Skilled in delivering exceptional guest service, leading team operations, and maintaining high standards of food and beverage service in a fast-paced, high-end environment.
- Proven ability to lead with professionalism, adapt to diverse cultures, and consistently exceed guest expectations-ready to bring excellence and passion to the international hospitality scene.
Timeline
CAPTAIN- FOOD AND BEVERAGE
OKADA MANILA
06.2024 - Current
SUPERVISOR
TAKOYADON
04.2024 - 06.2024
ASSISTANT RESTAURANT MANAGER
MANG INASAL PHILIPPINES
02.2023 - 02.2024
BACHELOR OF SCIENCE IN HOSPITALITY MANAGEMENT
DON HONORIO VENTURA STATE UNIVERSITY
04.2001 - 08.2022
ACCOUNTANCY, BUSINESS AND MANAGEMENT
OUR LADY OF FATIMA UNIVERSITY
04.2001 - 04.2018
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