Wai Chen Yee
Seri Kembangan
Overview
20
20
years of professional experience
Work History
Building Supervisor
Bai Yi Management
05.2025 - Current
- Conduct routine inspections of the property, including checking facilities, cleanliness, and item placement before guest check-in and after check-out.
- Coordinate and supervise housekeeping to ensure standard cleaning procedures, room cleanliness, and overall hygiene, enhancing guest satisfaction.
- Promptly identify and report any damaged or malfunctioning facilities, and assist in arranging repairs.
- Arrange transportation for housekeeping staff.
- Perform basic maintenance tasks.
- Manage inventory, recording, and replenishment of supplies, linens, and daily consumables.
- Collaborate with the customer service team to handle on-site issues, support guest reception, and improve the overall stay experience.
- Carry out other property-operation tasks and ad-hoc assignments as required by the company.
MANDARIN CUSTOMER SERVICE
JIU ZHOU TECHNOLOGIES INTERNATIONAL INC.
08.2019 - 12.2024
- Assist user to resolve to technical and non-technical issue by call or online.
APPLICATION SUPPORT SPECIALIST
ZURICH GENERAL INSURANCE MALAYSIA BERHAD
01.2012 - 07.2019
- Assist user to resolve to technical (claim and insurance system) and non-technical issue (general enquiry or product inquiry) by call, email or remote access (teamviewer)
- Guide the user how to use the system
- Create system access
- Perform system installation and configuration in window XP, 7 and 10 environments.
- Troubleshoot on system and server for data integration issue
- Extract and generate report for internal department (Finance, Credit Control and Claim)
- Perform program implementation
- Perform system health check
- Perform UAT testing
- Perform Disaster Recovery (DR) Setup and Testing
- Perform month end closing
SCHEDULER
AIR PRODUCT
06.2011 - 12.2011
- Schedule the stock delivery to the customer.
Admin Clerk
POISE ENGINEERING
01.2010 - 12.2010
- Assist on paperwork
Sales Executive
SRI COMPUTER
01.2009 - 12.2009
- Assist in selling computer parts and answering customer query
Customer Service
SUSHI KING
01.2006 - 12.2007
- Serve Customer
Education
DEGREE -
INTI INTERNATIONAL UNIVERSITY
01.2011
FOUNDATION -
INTI INTERNATIONAL UNIVERSITY
01.2008
SPM -
SMK SERI KEMBANGAN
01.2006
Skills
- Budgeting and forecasting
- Work order management
- Employee scheduling
- Equipment monitoring
- Microsoft office
General Information
Excellent, Excellent, Excellent, Excellent, Malay, Cantonese, Normal, Normal, Basic pc operating and office, Window 7 & 10 hardware and software knowledge
Employment Type
Full Time
Available Start Date
Anytime
Personal Information
- Age: 36
- Ethnicity: Chinese
- Date of Birth: 03/19/89
- Gender: Male
- Nationality: Malaysia
- Marital Status: Single
Languages
English
Advanced (C1)
Timeline
Building Supervisor
Bai Yi Management
05.2025 - Current
MANDARIN CUSTOMER SERVICE
JIU ZHOU TECHNOLOGIES INTERNATIONAL INC.
08.2019 - 12.2024
APPLICATION SUPPORT SPECIALIST
ZURICH GENERAL INSURANCE MALAYSIA BERHAD
01.2012 - 07.2019
SCHEDULER
AIR PRODUCT
06.2011 - 12.2011
Admin Clerk
POISE ENGINEERING
01.2010 - 12.2010
Sales Executive
SRI COMPUTER
01.2009 - 12.2009
Customer Service
SUSHI KING
01.2006 - 12.2007
FOUNDATION -
INTI INTERNATIONAL UNIVERSITY
SPM -
SMK SERI KEMBANGAN
DEGREE -
INTI INTERNATIONAL UNIVERSITY