April Vyne Lorelie Joson
Cebu
Summary
Organized and dependable applicant. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Health Insurance Provider Relations Representative
ANTHEM
Cebu, Philippines
01.2011 - 06.2014
- Provided professional services and support in a dynamic work environment.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Customer Service Representative
Convergys
Cebu, Philippines
03.2008 - 06.2014
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Real Estate Agent
Steeple Real Estate and Brokerage
Cebu, Philippines
01.2019 - Current
- Sold real estate properties and attended various online marketing trainings nationwide
- Generated leads for sales and rental properties through cold calls and referrals.
- Coordinated appointments to show tenants and buyers prospective homes.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
Real Estate Agent
Leuterio Realty and Brokerage, Filipino Homes
Cebu, Philippines
2014.03 - 2019.12
- Sold houses, condominiums, and a commercial property for a gas station
- Trained new real estate agents in Cebu, Bacolod, Iloilo, and Metro Manila with Online Marketing Strategies
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Client Support
Tate Publishing Company
Cebu, Philippines
07.2014 - 01.2015
- Assisted musicians and authors in organizing their appointments, design of their books and albums, and assisted in resolving their cost issues in publishing their works (also a BPO company)
Auto Insurance Customer Service Representative
GMAC
Cebu, Philippines
05.2008 - 12.2010
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
Education
Bachelor of Science - International Relations And Affairs
Mindanao State University
04.2002 - 04.2008
Zamboanga Del Norte National High School
04.1999 - 04.2002
Dipolog Pilot Demonstration School
01.1997 - 04.1998
Saint Vincent’s College (Elementary)
01.1993 - 04.1997
Skills
Digital Marketingundefined
Accomplishments
- Internship- Department of Foreign Affairs (Intelligence Services)
- April 2007 (4 months- a required on the job training for graduation)
- Worked as an assistant of the secretary of the Secretary of Foreign Affairs in the Philippines
- Researched on confidential topics regarding conflicts of jurisdiction of international vessels in the Philippine Sea
- Assisted on making a database of the illegal fixers in the Philippines
- Courtesy calls with the ambassadors of the Embassies of Saudi Arabia, Thailand, and America
- Communication and American Culture Trainings (2008-2014)
- Attended several communication trainings and refresher courses for American business accounts handled during my years as a call center representative
- Online Marketing (2008-2021)
- Attended various seminars and trainings nationwide for real estate digital marketing strategies
Timeline
Real Estate Agent
Steeple Real Estate and Brokerage
01.2019 - Current
Client Support
Tate Publishing Company
07.2014 - 01.2015
Real Estate Agent
Leuterio Realty and Brokerage, Filipino Homes
2014.03 - 2019.12
Health Insurance Provider Relations Representative
ANTHEM
01.2011 - 06.2014
Auto Insurance Customer Service Representative
GMAC
05.2008 - 12.2010
Customer Service Representative
Convergys
03.2008 - 06.2014
Bachelor of Science - International Relations And Affairs
Mindanao State University
04.2002 - 04.2008
Zamboanga Del Norte National High School
04.1999 - 04.2002
Dipolog Pilot Demonstration School
01.1997 - 04.1998
Saint Vincent’s College
01.1993 - 04.1997
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