April Vyne Lorelie Joson
Cebu
Summary
Organized and dependable applicant. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Health Insurance Provider Relations Representative
ANTHEM
Cebu, Philippines
01.2011 - 06.2014
- Provided professional services and support in a dynamic work environment.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Customer Service Representative
Convergys
Cebu, Philippines
03.2008 - 06.2014
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Real Estate Agent
Steeple Real Estate and Brokerage
Cebu, Philippines
01.2019 - Current
- Sold real estate properties and attended various online marketing trainings nationwide
- Generated leads for sales and rental properties through cold calls and referrals.
- Coordinated appointments to show tenants and buyers prospective homes.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
Real Estate Agent
Leuterio Realty and Brokerage, Filipino Homes
Cebu, Philippines
2014.03 - 2019.12
- Sold houses, condominiums, and a commercial property for a gas station
- Trained new real estate agents in Cebu, Bacolod, Iloilo, and Metro Manila with Online Marketing Strategies
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Client Support
Tate Publishing Company
Cebu, Philippines
07.2014 - 01.2015
- Assisted musicians and authors in organizing their appointments, design of their books and albums, and assisted in resolving their cost issues in publishing their works (also a BPO company)
Auto Insurance Customer Service Representative
GMAC
Cebu, Philippines
05.2008 - 12.2010
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
Education
Bachelor of Science - International Relations And Affairs
Mindanao State University
04.2002 - 04.2008
Zamboanga Del Norte National High School
04.1999 - 04.2002
Dipolog Pilot Demonstration School
01.1997 - 04.1998
Saint Vincent’s College (Elementary)
01.1993 - 04.1997
Skills
Digital MarketingProficient with Microsoft Office and Google DocsSkillful with various multi-media editing programsSales Management (Planning and Targeting)Flexible with customer relations and able to empathize even with irate customersGood with Time Management
Property tours and inspections
Rental management
Marketing and advertising
Property management
Fluent in English
Works well independently
Accomplishments
- Internship- Department of Foreign Affairs (Intelligence Services)
- April 2007 (4 months- a required on the job training for graduation)
- Worked as an assistant of the secretary of the Secretary of Foreign Affairs in the Philippines
- Researched on confidential topics regarding conflicts of jurisdiction of international vessels in the Philippine Sea
- Assisted on making a database of the illegal fixers in the Philippines
- Courtesy calls with the ambassadors of the Embassies of Saudi Arabia, Thailand, and America
- Communication and American Culture Trainings (2008-2014)
- Attended several communication trainings and refresher courses for American business accounts handled during my years as a call center representative
- Online Marketing (2008-2021)
- Attended various seminars and trainings nationwide for real estate digital marketing strategies
Timeline
Real Estate Agent
Steeple Real Estate and Brokerage
01.2019 - Current
Client Support
Tate Publishing Company
07.2014 - 01.2015
Real Estate Agent
Leuterio Realty and Brokerage, Filipino Homes
2014.03 - 2019.12
Health Insurance Provider Relations Representative
ANTHEM
01.2011 - 06.2014
Auto Insurance Customer Service Representative
GMAC
05.2008 - 12.2010
Customer Service Representative
Convergys
03.2008 - 06.2014
Bachelor of Science - International Relations And Affairs
Mindanao State University
04.2002 - 04.2008
Zamboanga Del Norte National High School
04.1999 - 04.2002
Dipolog Pilot Demonstration School
01.1997 - 04.1998
Saint Vincent’s College
01.1993 - 04.1997