VT Aion Naise Alberca
Cebu City
Summary
Customer-focused and results-driven Customer Service Representative with experience in E-commerce, BPO, and Healthcare field. Adept at assisting customers, resolving issues efficiently, and driving sales. Strong oral and written communication skills, with experience in patient support, LOA processing, and sales transactions.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist
Maxicare
04.2023 - 09.2023
- Assisted patients with inquiries and concerns regarding healthcare services.
- Processed Letters of Authorization (LOA) efficiently and accurately.
- Provided high-quality customer support, ensuring patient satisfaction.
Customer Service Representative
Wipro
07.2021 - 01.2022
- Customer Service Excellence
- Inbound Call Handling
- Complaint Handling & Issue Resolution
Customer Service/Chat Support
ECOM Marketing, Cebu City, Cebu
Cebu City, Cebu
11.2020 - 05.2021
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Update our internal databases with information about technical issues and useful discussions with customers
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Inbound & Outbound Call Handling
Sales Representative
JL Marketing, Cebu City, Cebu
Cebu City, Cebu
07.2019 - 07.2020
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Worked with customers to understand needs provide service.
- Provide customers with product and service information.
- Handle customer inquiries.
- Process orders.
Education
Bachelor of Science - Psychology
Southwestern University-Phinma
Cebu City, CebuSkills
- Customer Service
- Oral and Written Communications
- Product Promotions
- Sales Expertise
- Positive Teamwork and Collaboration
- QuickBooks and Microsoft Office Suite
Timeline
Customer Support Specialist
Maxicare
04.2023 - 09.2023
Customer Service Representative
Wipro
07.2021 - 01.2022
Customer Service/Chat Support
ECOM Marketing, Cebu City, Cebu
11.2020 - 05.2021
Sales Representative
JL Marketing, Cebu City, Cebu
07.2019 - 07.2020
Bachelor of Science - Psychology
Southwestern University-Phinma