Von Zander Borbon
Supervisor/Engineer
San Isidro, Batangas City
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. An engineering professional and leader driven on motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Supervisor, Inside Sales Engineers
Emerson Electric Asia Ltd ROHQ
01.2022 - 04.2023
- Handled Senior Inside Sales Engineers provided technical support, project proposal engineering activities and project execution back-office support across Asia Pacific sales countries to win bids and projects orders for Rosemount Measurement products
- Worked with AP country sales managers for project deliverables, prioritization and level loading to meet requested date of sales countries and end-user
- Ensured that service level performance of the team is met through monitoring of Power BI Dashboard and correct data entry in the CRM system
- Significant achievement is the increase on service level performance of the team from 85% RDSL to 91% RDSL in FY23
- Presented Monthly KPI and Quarterly site review to AP Management and stakeholders to discuss Service Level and quality performance
- Led key initiatives tied up with the yearly Strategic Deployment objectives of the MSOL AP group like: Capacity Management, Risk Management, Innovation Management (Continuous Improvement projects)
- Justified with the upper management the need of 1 additional engineer for Malaysia support and was able to hire last November 2022 which addressed the workload balance issue and increased the service level performance of the team.
Senior Team Leader
Emerson Electric Asia Ltd ROHQ
01.2020 - 12.2021
- Handled the PMO Project Engineering and Order Management team
- Led a group of Inside Sales Engineers and Order Administrators who supported Project proposal generation, order screening, booking and execution of Rosemount Measurement and Analytical products for Asia Pacific customers
- Monitored daily operation to ensure agreed service level, bidding target and booking goals are met and presented monthly dashboard report to the management
- Handled Order management team that executes project order with coordination with sales office, supply chain and different manufacturing sites
- Identified problems and implemented corrective and preventive actions
- Addressed red light, CAPA and customer feedback.
Senior Team Leader
Emerson Electric Asia Ltd. ROHQ
01.2018 - 12.2019
- Continued to lead the Malaysia ISE Team doing MRO and Project proposal and order screening.
- Immersed at Emerson Malaysia Subang sales office to align with the management the key areas to improve on quote and booking speed
- Set process improvements for ISE Malaysia to address concern on Quote-to-order process in Oracle
- Improved the 1-day quote speed of T0 quotes from 69% FY18 data to 82% FY19 data
- Represented Manila team in the FY 2019 Planning meeting at Emerson Malaysia along with Country manager and sales team
- Led Functional Training Strategy for the continuous knowledge enhancement of ISEs
- Process re-mapping of DP Flow order handling process in line with the Oracle implementation
Team Leader
Emerson Electric Asia Ltd. ROHQ
08.2015 - 12.2017
- Led different teams of Inside Sales Engineers and Technical Support Engineers who provided support on MRO proposal generation, order screening, and sizing and application support for DP Flow, DP Level, Pressure and Process level instrumentation products
- Set clear team goals and delegated tasks to meet agreed service levels and TAT
- Discovered training needs of the team members and provided regular coaching.
- Set Individual development plans and prepared endorsement for promotions.
Technical Support Engineer, Sizing & Calculations
Emerson Electric Asia Ltd. ROHQ
07.2012 - 08.2015
- Performed DP Flow sizing and calculation of Rosemount Measurement products like Remote Seal Calculation, ERS, Radar Sizing and Toolkit requirement for Pressure Transmitters
- Answered technical queries on DP Flow products and coordinate with specialists and factory to meet special requirements of customers and applications
- Handled sizing requests for big projects like SADARA, Ichthys, RAPID and Lemon grass
- Three-time Associate of the Year awardee for Fiscal Year 2013, 2014 and 2015 under Rosemount Asia Pacific group.
Technical Support Engineer, Project Order
Emerson Electric Asia Ltd. ROHQ
04.2011 - 07.2012
- Ensured Project orders placed to Singapore Measurement Manufacturing Center (SMMC) from sales offices in Thailand, Singapore, Vietnam and Local Business Partners (LBPs) in Asia Pacific are technically and commercially clean.
- Coordinated with specialists, manufacturing engineers and other support groups for technical and commercial issues
- Received the Best Padawan Performance award for the overall performance during cadetship training
Education
Bachelor of Science - Instrumentation and Control Engineering
Batangas State University
06.2006 - 05.2011
PICS Engineering Certification Exam Passer, Certified Instrumentation and Control Engineer (by Philippine Instrumentation and Control Society) Certificate No. CICE - undefined
Skills
Analytical Skillsundefined
Accomplishments
- An engineering professional with more than ten years’ experience on Leadership, Customer Care, Shared Services and Back Office support, Data and Dashboard analysis, PMO & Project Engineering, Order Management, Inside Sales and Technical support of instrumentation and automation engineering products
- A designated Alumni Consultant for the BSICE program at Batangas State University and active resource speaker for the College of Engineering.
- A multi-awarded individual contributor achieving three-peat Associate of the Year recognition and best cadetship performance award.
Timeline
Supervisor, Inside Sales Engineers
Emerson Electric Asia Ltd ROHQ
01.2022 - 04.2023
Senior Team Leader
Emerson Electric Asia Ltd ROHQ
01.2020 - 12.2021
Senior Team Leader
Emerson Electric Asia Ltd. ROHQ
01.2018 - 12.2019
Team Leader
Emerson Electric Asia Ltd. ROHQ
08.2015 - 12.2017
Technical Support Engineer, Sizing & Calculations
Emerson Electric Asia Ltd. ROHQ
07.2012 - 08.2015
Technical Support Engineer, Project Order
Emerson Electric Asia Ltd. ROHQ
04.2011 - 07.2012
Bachelor of Science - Instrumentation and Control Engineering
Batangas State University
06.2006 - 05.2011
PICS Engineering Certification Exam Passer, Certified Instrumentation and Control Engineer (by Philippine Instrumentation and Control Society) Certificate No. CICE - undefined
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