Von Ryan Ramirez
San Mateo
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team Leader
GeBBS Healthcare Solutions
01.2024 - Current
- Sets performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowers team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintains an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborates with other department leaders to establish shared goals and ensure alignment across teams.
Team Leader
TELUS International Philippines
05.2023 - 11.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Operations Supervisor
Service First / ARB Call Facilities Inc
01.2018 - 05.2023
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Operations Supervisor
Opsify Philippines
03.2016 - 01.2018
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Team Leader
Hinduja Global Solutions
08.2013 - 10.2015
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Education
Bachelor of Science - Nursing
Arellano University
Legarda, Manila03.2007
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- People Management
- Coaching and Mentoring
- Documentation And Reporting
- Work Planning
- Client Service
- Client Support
Certification
Philippine Nursing Licensure Exam
OnTrac Star Certification Program for Team Leaders
Timeline
Team Leader
GeBBS Healthcare Solutions
01.2024 - Current
Team Leader
TELUS International Philippines
05.2023 - 11.2023
Operations Supervisor
Service First / ARB Call Facilities Inc
01.2018 - 05.2023
Operations Supervisor
Opsify Philippines
03.2016 - 01.2018
Team Leader
Hinduja Global Solutions
08.2013 - 10.2015
Bachelor of Science - Nursing
Arellano University
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