I Love Playing Chess
Von Reynant B. Mallorca
Team Leader
Muntinlupa
Summary
Dynamic leader with extensive experience at TELUS International Phil., adept in team supervision and fostering collaboration. Excelled in enhancing team capabilities, achieving 100% in sales and efficiency through innovative training programs. Skilled in work planning and team motivation, consistently exceeding performance goals by leveraging teamwork and strategic planning.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Team Leader
Telus International Phil.
06.2022 - Current
- Led a diverse team of 20 members, fostering a collaborative and inclusive work environment to achieve project deadlines and exceed performance goals.
- Developed and implemented training programs to enhance team members' skills and capabilities, resulting in a 100% achievement in sales, productivity, and efficiency.
- Conducted regular one-on-one meetings weekly with team members to provide constructive feedback, support professional development, and address any performance issues in a timely manner.
- Managed team schedules, delegated tasks effectively, and maintained open communication channels to ensure smooth operations and successful project execution.
Subject Matter Expert
Telus International Phil.
06.2021 - 06.2022
- Real Time Support for Team member regarding process.
- Knowledge Base Expert and sending link for reference.
- Provide process assistance during nesting and coaching.
Customer Care Representative III
Telus International Phil.
01.2019 - 05.2021
- Provide Excellent Customer Service by helping them to manage there Home services.
- Upsell services and renew their service agreement.
- Negotiation , Tiered approach and Retaining customer.
- Hard Core Selling for new product.
Technical Support Associate
Teletech Inc
03.2017 - 09.2018
- Provide Excellent customer service by doing troubleshooting steps in case that services are not working.
- Hard Core selling and upsell.
- Booking field technician assistance if needed.
Senior Process Executive (Help Desk)
Infosys Limited
10.2015 - 03.2017
- Business to Business Support for password Reset
- Active Directory Login Assistance
- Account Creation for New Employees.
- Escalation of System Outage
- Provide Hard Core Trouble shooting steps with Remote assistance.
Customer Service Associate
Convergys Phil.
10.2014 - 09.2015
- Provide Excellent customer service with one call resolution
- Explain Bill, modify TV and Internet Packages
- Provide Basic Technical assistance
Education
Bachelor of Science - Information Technology, Philippines
Pamantasan Ng Lungsod Ng Muntinlupa
Katarungan , Muntinlupa City 06.2009 - 04.2013
Skills
Team Supervision
Teamwork and Collaboration
Work Planning
Team motivation
Strong Leadership Abilities
Mentoring
Performance Improvement
SMART goals
Interests
Playing Dota 2 During my Free Time
I Love Dancing
Reading Article about New Technology
Accomplishments
- Demonstrated exceptional leadership skills by consistently being named Best Team Leader for all quarters of the year 2023.
- Achieved outstanding results by surpassing revenue targets and consistently achieving 200% of monthly goals.
Timeline
Team Leader
Telus International Phil.
06.2022 - Current
Subject Matter Expert
Telus International Phil.
06.2021 - 06.2022
Customer Care Representative III
Telus International Phil.
01.2019 - 05.2021
Technical Support Associate
Teletech Inc
03.2017 - 09.2018
Senior Process Executive (Help Desk)
Infosys Limited
10.2015 - 03.2017
Customer Service Associate
Convergys Phil.
10.2014 - 09.2015
Bachelor of Science - Information Technology, Philippines
Pamantasan Ng Lungsod Ng Muntinlupa
06.2009 - 04.2013